Deputy Operations Manager Complex Care

TRC Yorkshire; Wolverhampton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading healthcare provider in Wolverhampton is seeking a Deputy Operations Manager to ensure the smooth delivery of complex care services. You will lead operational teams, maintain compliance, and drive service improvements. The ideal candidate should have leadership experience in healthcare and be familiar with CQC regulations. This is a full-time position offering a salary starting from £35,000 per annum.

Benefits

Competitive salary

Clear progression route

Ongoing professional development

Collaborative working culture

Qualifications

• Experience in a management or leadership role within healthcare.
• Strong understanding of CQC regulations, safeguarding, and compliance frameworks.
• Flexibility to travel regionally and support operational needs.

Responsibilities

• Oversee day-to-day operations of complex care packages.
• Support and guide Care Coordinators, Nurses, and Team Leaders.
• Drive continuous improvement within the team.

Skills

Management or leadership experience in healthcare

Understanding of CQC regulations

Excellent communication skills

Problem-solving skills

Organisational skills

Job description

Deputy Operations Manager - Complex Care

📍 Wolverhampton (Office-Based with Regional Oversight) 💷 Salary: From £35,000 per annum (DOE) 🕓 Full-Time | Permanent

About the Company

A leading provider of specialist community-based healthcare services is seeking a Deputy Operations Manager to join their growing Complex Care division. This organisation delivers high-quality, person-centred care to adults and children with complex health needs, including tracheostomy, ventilation, spinal injury, and brain injury.

With a strong reputation for clinical excellence and innovation, this is an exciting opportunity to join a dynamic and expanding team making a genuine difference in people's lives.

The Role

Working closely with the Operations Manager, you'll help ensure the smooth and compliant delivery of community-based complex care services across multiple regions. You'll be responsible for service performance, governance, quality assurance, and leadership of operational teams to maintain exceptional standards of care.

Key Responsibilities

• Oversee day-to-day operations of complex care packages, ensuring safety and compliance.
• Support and guide Care Coordinators, Nurses, and Team Leaders.
• Lead audits, staff supervisions, and service reviews.
• Liaise with commissioners, ICBs, multidisciplinary teams, and families.
• Support the development of new care packages and onboarding of staff.
• Participate in safeguarding investigations and root cause analysis.
• Drive continuous improvement and promote professional growth within the team.

About You

We're looking for an organised, motivated leader with a passion for quality care and operational excellence. You'll bring:

• Experience in a management or leadership role within healthcare (e.g. Deputy Manager, Operations Lead, Senior Coordinator).
• Strong understanding of CQC regulations, safeguarding, and compliance frameworks.
• Excellent communication, problem-solving, and organisational skills.
• Flexibility to travel regionally and support operational needs.
• Full UK driving licence and access to own vehicle.

What's on Offer

• Competitive salary from £35,000 per annum (DOE).
• Clear progression route towards Operations Manager.
• Ongoing professional development and support.
• Collaborative working culture within a supportive senior and clinical team.
• The opportunity to shape and influence one of the region's fastest-growing complex care providers.

Ready to make a difference?

Apply today to join a forward-thinking healthcare organisation committed to delivering exceptional complex care in the community