Deputy Manager - University Gym

Leisure People; Greater London; On-site; GBP 37,000 - 43,000; Full time

Benefits offered by this job

41 days holidays

University Pension Scheme

Hybrid working option

Job summary

Leisure People in London near Euston is seeking a Deputy Fitness Centre Manager to lead member experience and drive sales across memberships, including annual, 6-month and 3-month options for a busy university gym with 2 studios and squash courts.

You will lead front-of-house teams, develop staff, manage CRM data, plan campaigns and improve the member journey both digitally and in person, with a mix of shifts and occasional hybrid work.

Qualifications

• Experience in sales or front-of-house in fitness industry required.
• Strong understanding of using CRM systems (Legend/Gladstone) and data.
• Comfort with data and digital systems and delivering customer experience.

Responsibilities

• Lead front-of-house and student staff teams.
• Drive membership sales, retention, engagement and ancillary income.
• Oversee the membership data and KPIs.
• Own and improve the member journey digitally and in person.
• Plan and deliver sales, marketing and member communications campaigns.
• Use customer feedback and data to improve services.
• Manage rotas, shifts and day-to-day front-of-house operations.
• Support the Fitness Centre Manager with operational, financial and performance management.
• Collaborate across gym sites and with partners.
• Act as a visible leader and undertake duty management shifts.

Skills

Sales

Front-of-house management

Customer experience

Legend/Gladstone CRM

Data & digital systems

Marketing campaigns

Tools

Legend CRM

Gladstone CRM

Job description

Deputy Fitness Centre Manager - Sales & Member Experience £37,277 + 41 days holidays + University Pension Scheme

Euston

We're looking for an enthusiastic and commercially minded Deputy Fitness Centre Manager to help lead the member experience across a well-established and very popular University Fitness Centre with 2500 + student and academic staff members based near Euston station in London. You will be tasked with selling across the range of annual , 6 month and 3-month memberships for a gym that has 80 pieces of equipment that were replaced last year along with 2 studios offering 30+ classes per week and 2 squash courts. This is a hands-on role focused on sales, customer experience, retention, marketing and front-of-house operations.

Working as part of the centre management team, you will:

• Lead, motivate and develop the front-of-house and student staff teams.
• Drive membership sales, retention, engagement and ancillary income.
• Oversee the Legend gym management system, membership data and KPIs
• Own and improve the member journey, both digitally and in person.
• Plan and deliver creative sales, marketing and member communication campaigns.
• Use customer feedback, data and market insight to improve our services.
• Manage rotas, shifts and day-to-day front-of-house operations.
• Support the Fitness Centre Manager with operational, financial and performance management.
• Work collaboratively across our gym sites and with internal and external partners.
• Act as a visible, hands-on leader, regularly undertaking duty management shifts.

Interested candidates will need management experience working in sales or front of house in the fitness industry with:

• A flair for sales and possess a strong understanding of using the Membership CRM system ideally Legend or Gladstone.
• Confident using data and digital systems, and passionate about delivering an exceptional customer experience.

You will work a combination of shifts including early, late and weekend shifts. This will include 2 duty management shifts, the early shift would start at 6.45am and the late shift finishes at 10.45 during the week, and at weekends it will be 8.45am and 9.15pm respectively. You would be required to work a maximum of 2 weekends per month and there is the potential for one day of hybrid working.

The basic salary starts at £37,2Each year after passing probation and based on performance you are eligible for an annual increment up to the top of the salary band of £42,891 You will also receive an exceptional range of benefits including 33 days annual holiday plus 8 bank holidays, an employer pension contribution of c16% with you contributing 6% of your salary, an interest free season ticket loan, enhanced maternity/paternity/adoption paid leave, discounted healthcare schemes and a wide-ranging list of retail discounts.

Interviews are immediately available.