Deputy Manager (Senior Practitioner) – City Outreach and Mobile Intervention Support Team

Thames Reach; City Of London; On-site; GBP 40,000; Full time

Job summary

A charity supporting homelessness in London seeks a Senior Practitioner to oversee the Mobile Intervention Support Team. The successful candidate will have experience in supporting adults facing multiple disadvantages and possess strong operational management skills. This role involves developing partnerships, managing data, and leading a dedicated team. The position offers a supportive environment with generous benefits, including a holiday allowance and pension contributions.

Benefits

Generous holiday allowance

Pension contributions

Excellent development opportunities

Wellbeing support

Life assurance

Blue light discount card

Qualifications

• High level of experience supporting adults with multiple disadvantage.
• Demonstrated ability to prioritize in a complex risk environment.
• Experience in operational management.

Responsibilities

• Oversee the delivery of the Mobile Intervention Support Team.
• Deliver operational management and make sound decisions under pressure.
• Develop relationships with partner agencies and maintain effective cooperation.

Skills

Experience delivering support to adults

Understanding of psychologically informed approaches

Experience delivering accommodation outcomes

Ability to prioritize in fast-paced environment

Leadership skills

Data manipulation and analysis skills

Job description

Overview

Role: Senior Practitioner – City Outreach and Mobile Intervention Support Team

Salary: £39,518 per annum

Hours: 37.5 per week

Location: City of London

Closing date: 02/11/2025

Interview date: 11/11/2025

Whatever your experience of street homelessness and its impact on people’s lives – personal or professional – when you join the Thames Reach team as a Senior Practitioner, we will make the best use of all your understanding, compassion and commitment

About us…

Thames Reach runs projects and services that help to end homelessness in and around London. We work directly with homeless people on the streets and in hostels. We work to prevent vulnerable people from becoming homeless. We help formerly homeless people get their lives back on track. We help people find work and access training and volunteering opportunities.

Is our mission easy? No, but we never give up on people. Last year we helped more than 15,000 people.

Is our work rewarding? Yes, in every sense. We’re listed as one of the top 100 Best Workplaces in the UK. There’s no better place to develop or transfer your skills and build a fulfilling career.

About this role

We are looking for a Senior Practitioner to join the City Outreach team.

The Thames Reach Outreach teams operate across London and help those who are rough sleeping to find routes away from the street. The teams respond rapidly and work flexibly to reach people. Individuals are assessed to identify their support needs and support plans are created, including work to obtain identification, access health services and refer to other specialist agencies, including those offering immigration support.

We will not accept applications where Artificial Intelligence (AI) has been used to assist with completing the competency questions.

You will:

• Oversee the delivery of the Mobile Intervention Support Team (MIST). MIST ensures that clients that have been accommodated after rough sleeping in the City of London are supported to sustain short-term accommodation.
• Deliver operational management, making sound decisions under pressure.
• Provide supportive line management to client-facing colleagues, ensuring they have what they need to do their job to the best of their ability.
• Work closely with the Lead Manager to ensure that both teams remain efficient and strategically relevant.
• Develop relationships with partnership agencies, developing and maintaining effective co-operation.
• Review and analyse data generated by casework, ensuring that the teams continue to operate at a high standard.

You will have

• A high level of experience delivering support to adults that have experienced multiple disadvantage.
• An understanding of psychologically informed approaches to supporting people experiencing homelessness.
• Experience delivering on accommodation outcomes for people who have been homeless, ideally including statutory solutions to homelessness.
• Demonstrated your ability to prioritise appropriately in a fast-paced environment that manages complex risk.
• Experience to act as a leader, motivating colleagues whilst ensuring their safety and development.
• Skills in data manipulation and analysis across generic IT systems.

We are listed in the top 100 UK Best Workplaces 2023 in the UK. As part of a commitment to our employees we offer:

• Generous holiday allowance – 29 days per year plus 8 public holidays (pro rata).
• Pension – we contribute 6.5% to your pension when you contribute 1.5%.
• Excellent development opportunities – career progression, regular supervision and appraisals, and learning programmes to support your career with Thames Reach.
• Wellbeing support – our 24/7 employee assistance programme and opportunities for TOIL.
• Life assurance – four times your annual salary and critical illness cover.
• Other benefits including a blue light discount card, interest free season ticket and cycle to work loans.

Thames Reach is committed to achieving a diverse workforce that reflects the communities we serve. We value, respect, and celebrate diversity. We welcome and encourage applicants from all sections of the community regardless of their history of homelessness, sex, race, disability, age, sexual orientation, or religious belief.

To apply visit our website and complete our application form.

For further information please contact, Charley Matthews, Lead Manager at [e-mail]

Thames Reach is committed to safeguarding. Applicants must be willing to undergo pre-employment screening appropriate to the post, including, but not limited to checks with past employers and the Disclosure and Barring Service. Having a criminal record will not exclude you from applying but you will be asked to provide further details as most posts are considered exempt from the Rehabilitation of Offenders Act 1974.