Deputy Manager - Sedgley

Iceland Foods; Bilston; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading grocery retailer in Bilston is seeking a dedicated Deputy Manager. The role involves collaborating with the Store Manager to enhance store performance, lead the team, and maintain seamless operations. The ideal candidate will have a strong retail management background, excellent communication skills, and a passion for customer service. Benefits include a 15% discount and 33 days holiday.

Benefits

15% discount in all stores

33 days holiday

Healthcare plan option

Clear career pathways

Qualifications

• Proven experience in a retail management role.
• Ability to work in a fast-paced environment and manage priorities.
• Flexibility to work across different stores.

Responsibilities

• Maximise profit and review key performance indicators.
• Engage and develop the team to retain top talent.
• Ensure legal compliance and implement health and safety processes.
• Lead by example and motivate the team.

Skills

Retail management experience

Strong leadership

Excellent communication

Customer-focused

Problem-solving abilities

Job description

We understand that success is achieved through our people, and we are searching for a committed and passionate Deputy Manager to join our growing business. As Deputy Manager you will work in collaboration with the Store Manager to maximise profit, lead the team, deliver a seamless operation and ensure the success of our store.

Responsibilities

• Maximise profit:
  • Play an active role in all areas of store performance, reviewing sales, operations, and digital performance weekly to identify priorities and drive actions to improve results.
  • Focus on delivering great availability and cost controls through excellent processes.
  • Create a culture of "sell a £, save a £" to maximise store sales and profit.
  • Deliver on all agreed KPIs.
• Engage, develop & retain great people:
  • Support the Store Manager with Talking Shop and work well with the Talking Shop representative.
  • Drive team engagement by communicating effectively and showing appreciation and respect for every team member.
  • Foster an inclusive culture where everyone can be their best at work.
  • Take a proactive approach to upskilling the team using all available resources, development options, and on-the-job coaching to grow talent and improve capability.
  • Manage the team effectively using performance processes and continuous conversations.
• Doing the right processes and doing them right:
  • Ensure a store walk is completed daily to focus on what the customer sees and take relevant action.
  • Role model a proactive approach to service, both in-store and at the doorstep, always aiming to be the best place to shop.
  • Ensure all cash handling and security policies and processes are fully implemented in the store.
  • Deliver the best digital service by implementing all "One Best Way" processes in the store through the team.
  • Ensure legal compliance across all areas to minimise any risk to the business.
  • Implement all health and safety policies and processes fully in the store, keeping teams and customers safe.
• Leadership:
  • Lead by example to get the best from the team and provide the best service to customers.
  • Be approachable and respectful to customers and colleagues.
  • Work together with enthusiasm and take action to reduce waste.
  • Show consideration for the business and its people.
  • Take full responsibility for the store operation, colleagues, and customers in the Store Manager's absence.
  • Communicate effectively, having regular conversations and listening to understand.
  • Plan in advance, prioritising key tasks and activities.
  • Set the pace of the team by being hands‑on to deliver a great store.
  • Solve problems by making the right decisions for the store.
  • Coach the team by asking the right questions to drive performance and help them be their best.
  • Delegate tasks at the right time to the right colleagues.
  • Motivate the team to deliver consistent operational standards.

Qualifications

• Proven experience in a retail management role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to work in a fast‑paced environment and manage priorities.
• Customer‑focused with a passion for delivering outstanding service.
• Strong problem‑solving and decision‑making abilities.
• Flexibility to work across different stores.

Benefits

• 15% discount in all Iceland and The Food Warehouse stores.
• 33 days holiday (including Bank Holidays).
• Christmas vouchers – increasing with length of service.
• Refer a Friend scheme.
• Christmas saving schemes.
• Long service awards.
• Option to join a healthcare plan.
• Grocery Aid for free and confidential financial, emotional and practical support.
• Clear career pathways with opportunities for development and progression.
• A supportive and inclusive work environment.