Deputy Manager, Outdoor Retail: Drive Sales & Service

Rohan Designs; Cambridge; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading outdoor retail company in Cambridge is seeking a Deputy Manager to enhance service quality and exceed sales targets. The ideal candidate will have strong retail management skills, outstanding customer service abilities, and be passionate about outdoor adventures. Responsibilities include supporting the shop manager, engaging team performance, and delivering excellent customer experiences. The position offers a competitive package including discounts and training opportunities.

Benefits

Structured training sales and management training

Access to in-house e-learning modules

Clothing allowance

50% discount on clothing

Staff Partnership programme

Contributions to a Pension scheme

Life cover based on salary

Sales bonus scheme

Employee Assistance Scheme

Qualifications

• Excellent Retail Management skills gained within a retail environment.
• Ideally experience in the outdoor industry.
• Passion for outdoor travel adventure.

Responsibilities

• Support the manager in all areas of the store management.
• Engage the team to drive shop performance.
• Assist customers in selection and purchase of merchandise.
• Organise store rotas and covering shifts.
• Train and motivate sales staff.
• Organise store merchandise standards.

Skills

Exceptional customer service skills

Excellent organisational skills

Attention to detail

Effective verbal and written communication skills

Ability to challenge others

Training and delegation skills

Time Management Skills

Job description

A leading outdoor retail company in Cambridge is seeking a Deputy Manager to enhance service quality and exceed sales targets. The ideal candidate will have strong retail management skills, outstanding customer service abilities, and be passionate about outdoor adventures. Responsibilities include supporting the shop manager, engaging team performance, and delivering excellent customer experiences. The position offers a competitive package including discounts and training opportunities.