Deputy Manager - New Bond Street

Richemont; City Of London; On-site; GBP 45,000 - 60,000; Full time

Job summary

A luxury retail leader is seeking a Boutique Manager in City Of London to enhance sales and ensure an exceptional client experience. The ideal candidate will lead a dynamic sales team, develop client relations, and drive boutique performance. We value diversity and inclusion and provide opportunities for growth and development within our Maison.

Qualifications

• Experience in retail management or similar roles.
• Strong ability to coach and develop a sales team.
• Capable of analyzing performance metrics.

Responsibilities

• Manage boutique performance and achieve sales objectives.
• Develop and maintain client relationships.
• Lead and coach the sales team for optimal performance.

Skills

Team leadership

Client service

Sales management

Data registration

Job description

HOW WILL YOU MAKE AN IMPACT?

Assists the boutique Director to develop and optimize the boutique performance and profitability by managing the boutique sales team with a strong focus on client service. Continuously promotes a positive and united work environment amongst all staff by maintaining a strong presence on the sales floor and collaboration across the team and with head office.

WHAT WILL BE YOUR MISSION?

Boutique Performance Management

• Responsible for the store turnover and for achieving sales objectives
• Ensures the development and strengthens the relationship with existing clients by encouraging appropriate actions and sales” follow-up” by their team and themself
• Assists the Boutique Director to make a diagnosis based on a solid performance analysis, review of competencies and environment to define action plans to achieve boutique sales target
• Leads the implementation and monitoring of the action plans
• Monitors the boutique KPIs

Team Management and People Development

• Under the supervision of the Boutique Director, designs the optimum organization, actively participates in the recruitment process and ensures talent pipeline
  • Daily coaches the team
  • Is responsible for the integration of new comers
  • Evaluates the training needs for each direct report
  • Follows up on training and sales coaching with the direct report
  • Evaluates, sets and monitors the performance and objectives for the direct report
  • Conducts a monthly meeting with each direct report and monitors individual sales target
  • Manages the sales information and communication flow in the boutique

Clients Actions

• Follows up the quality of clients data registration
• Makes his team sensitive to the benefits of client’s data registration, clienteling and personalization
• Promotes client events to their team and insures they put forward relevant clients for these events
• Ensures that the teams are consistently providing an exceptional client experience (including client gifting) and maintaining the highest degree of courtesy and professionalism
• Ensures development of long-term client relationships resulting in increased business opportunities
• Ensures staff appearance: uniforms, personal presentation, language, attitude with clients
• Great access needs and directs client to appropriate representative
• Acts as a key contact for the Clients and CRM team in the head office

Boutique Operations

• Respects and enforce all group, Maison and boutique policies procedures and guidelines
• Participates to the set up and breakdown to the boutique

WHAT DO WE OFFER?

At Cartier, we are proud to employ talents from diverse backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

WHO ARE WE?

As a place where singularity thrives together, we value the uniqueness of our people, and we see the results of what we do because we are on the journey together. We recognize the richness diversity brings and we embrace a workplace where those differences can be leveraged.

We offer exciting opportunities to gain experience professionally and personally in a supportive environment which in turn inspires the Cartier creations that become icons in the world of luxury.

We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

Quite simply, Cartier is a place like no other. Welcome to our Maison!

YOUR JOURNEY WITH US:

We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:

• Initial screening call with Richemont Talent Team
• Interview with the Hiring Manager
• Interview with the HR Manager