Deputy Manager - London

Simmons Limited; City of Westminster; On-site; GBP 33,000 - 39,000; Full time

Job summary

A popular bar group in London is seeking a venue manager to ensure excellent customer experience and manage daily operations. Responsibilities include opening and closing the venue, overseeing staff, and maintaining a safe environment. Competitive salary is £33,500 with staff discounts and progression opportunities.

Benefits

Industry leading staff discounts

Flexible shift patterns

Exciting incentives

Qualifications

• Experience in a bar or hospitality setting.
• Ability to manage stock and deliver sales targets.
• Strong customer service skills.

Responsibilities

• Opening and closing the venue to company standards.
• Managing the atmosphere to ensure customer comfort and experience.
• Reporting and resolving serious incidents.

Job description

Overview

We’re well known for being the best bar group in London (and probably the world). A late night cocktail bar offering you the perfect place for after work drinks or a cheeky dance, people like me because I look real good and sell nice drinks. We’re located in lots of different places across London, we can be hired out for private parties and we have a notoriously eclectic musical taste; ranging from hip‑hop, to disco, to funk, to 80’s, to 90’s to classic party bangers!

Responsibilities

• Opening and closing the venue to the correct standards and in line with company policy
• Managing the atmosphere on shift to ensure that the venues are clean, the music and lighting are at the correct levels and the temperature is comfortable for customers
• Delivering a memorable experience at all times and engaging with customers in an effort to gain their insights
• Operating the venues within the limits of its licence
• Working with the General Manager on managing stock to deliver sales and GP targets
• Completing all daily duties with an emphasis on ensuring that customer experience is the highest priority
• REPORT AND RESOLVE ANY SERIOUS INCIDENTS INCIDENTS/ACCIDENTS AND ESCALATE TO THE GENERAL MANAGER WHEN NECESSARY
• Maintaining a safe work environment at all times and reporting issues immediately
• Keep accurate records of all incidents and report in line with company policy
• Deputising for the GM when they are out of the business
• Completing specific projects allocated by the General Manager with a view to delivering the bars business plan
• Conducting job chats and investigations with the guidance of the People Team
• Collaborating with the General Manager with recruiting and retaining the best team for your venue
• Overseeing the training of Bar and Assistant Managers
• Complete all reasonable requests from line managers

This is not an exhaustive list and other duties will fall within the remit as assigned by your line manager.

Benefits

• Basic salary 33,500
• Industry leading staff discounts, including HAPPY HOUR ALL NIGHT!
• The Top Shelf, a discounts and perks platform for your weekly shops and holidays!
• Flexible shift patterns
• Great progression opportunities- 60% of our managers have been internally promoted, because we care about people.
• Exciting incentives, including trips abroad!