Deputy Manager: Lead a Fun Centre & Guest Experience

Tenpin Ltd; Camberley; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading entertainment company in Camberley is seeking a Deputy Manager to ensure customers have a great experience and provide support to the General Manager. This role involves managing daily operations, leading a large team, and driving sales. Ideal candidates will have management experience in leisure or hospitality and a passion for customer service. This position offers excellent benefits including an industry-leading bonus scheme, 33 days of holiday, and opportunities for career advancement.

Benefits

Industry-leading bonus scheme

33 days holiday (including Bank Holidays)

Enhanced Maternity, Paternity, Adoption leave

Retailer discounts and Best Doctors

Free Bowling for family & friends

Free Food (when working 6+ hours)

Medicash

Employee Assistance Programme

Free counselling

Life assurance (4x annual salary)

Birthday off

Long Service Awards

Qualifications

• Minimum 1 year of management experience in leisure, hospitality or retail.
• Passionate about exceptional customer service.
• Experience in leading and developing large teams.

Responsibilities

• Manage daily operations of the centre.
• Create a customer-focused culture.
• Lead the team by example for effective collaboration.
• Deputise for the General Manager and support in achieving targets and KPIs.
• Ensure compliance with policies and procedures.

Skills

Management experience in leisure, hospitality or retail

Exceptional customer service

Experience in leading large teams

Determination and enthusiasm

Eagerness to progress

Job description

A leading entertainment company in Camberley is seeking a Deputy Manager to ensure customers have a great experience and provide support to the General Manager. This role involves managing daily operations, leading a large team, and driving sales. Ideal candidates will have management experience in leisure or hospitality and a passion for customer service. This position offers excellent benefits including an industry-leading bonus scheme, 33 days of holiday, and opportunities for career advancement.