Deputy Manager - Designate

Dev; Stoke-on-Trent; In loco; GBP 25.000 - 38.000; Tempo pieno

Descrizione del lavoro

A retail company in Stoke-on-Trent is seeking a Deputy Manager who will lead day-to-day store operations in the absence of the Store Manager. The ideal candidate will have experience in junior management, emphasizing customer experience and maximization of profits. This role requires the ability to coach and manage teams effectively while ensuring compliance with health and safety standards. A demonstrated track record of achieving sales targets and excellent communication skills are essential for success in this position.

Competenze

• Experience in a junior management role, ideally in retail.
• Proven success in managing colleagues and one-on-one coaching.
• Familiarity with compliance standards in health and safety.
• Experience of labour force scheduling and time management skills.
• Experience of delivering coaching on the floor to improve customer experience.
• A track record of success in delivering against sales targets and customer metrics.
• Evidence of commercial acumen and understanding of current operating environment.
• Excellent communication skills, verbal and written.
• IT proficient, with Word, Excel and PowerPoint, and the aptitude to learn in-house systems.

Mansioni

• Handle day-to-day store operations in absence of Store Manager.
• Maximize profit while minimizing loss through effective leadership.
• Ensure customer service excellence and adherence to operational standards.
• Create a culture of customer excellence and protect health and safety standards.

Conoscenze

Junior management experience

Coaching and managing colleagues

Meeting compliance standards

Labour force scheduling

Delivering coaching/training

Sales targets achievement

Customer metrics delivery

Commercial acumen

Excellent communication skills

IT proficiency with Microsoft Office

Strumenti

Microsoft Word

Microsoft Excel

PowerPoint

Descrizione del lavoro

Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Ethnic Minority, and the Previously Incarcerated. If you identify with any of the following communities do not hesitate to register, even if you feel that this particular opportunity is not the right fit for you.

Company Name: Colten Care

Job Description

Our Deputy Managers are brilliant retail leaders, accountable for the day to day running of our stores in the absence of the Store Manager.

With experience in a junior management role already under your belt, this is an opportunity to take your career to the next level. You will be responsible for the customer experience, for maximising profit and minimising loss, and will ensure your store colleagues are clear on their sales targets and delivering Customer First behaviours at all times.

Colleagues and customers are at the heart of this role. You’ll encourage, praise and celebrate success with your team, and create an environment where both colleagues and customers feel valued, building trust and loyalty. A keen operator, you’ll also have a strong sense of what our competitors are doing and will have a passion to win through consistent excellence in delivery. You will be a visible and central presence on our sales floor, leading by example.

Day to day you will ensure effective planning in store deployment, operational and commercial changes, and stock protocols. You’ll support the recruitment, development and management of our store colleagues, and will drive great engagement with your team. Creating a culture of customer excellence, you’ll ensure that effective targets are set and delivered, with customer satisfaction a priority. Operational compliance will ensure that standards are met and our customers and teams are protected.

You’ll need the following skills and experience for success in this role:

• Experience in a junior management role, ideally in a retail sales environment
• Experience of managing colleagues and one to one coaching
• Experience of meeting compliance standards across health and safety and retail operational standards
• Experience of labour force scheduling, and associated time management skills
• Experience of delivering coaching/training in the moment to ensure that customers have a great experience
• A track record of success in delivering against sales targets, including attachment sales
• Evidence of delivering against customer metrics
• Evidence of commercial acumen and an appreciation of current operating environment
• Excellent communication skills, verbally and in writing
• IT proficient, with experience of working with Microsoft Word, Excel and PowerPoint, and the aptitude to learn in-house system