Deputy Manager

Iceland; Weston-super-Mare; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Discount

Holiday entitlement

Christmas vouchers

Refer a Friend

Healthcare plan

Long service awards

Career progression

Grocery Aid

Inclusive environment

Job summary

Iceland in Weston-super-Mare is seeking a Deputy Manager to lead the store team and partner with the Store Manager to maximise profit and ensure a seamless operation.

You will drive great customer service, uphold standards, and coach colleagues to deliver outstanding results while managing daily store activities and compliance.

Qualifications

• Proven experience in a retail management role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Ability to work in a fast-paced environment and manage priorities.
• Customer-focused with a passion for delivering outstanding service.
• Strong problem-solving and decision-making abilities.
• Flexibility to work across different stores.

Responsibilities

• Lead the store team and collaborate with the Store Manager to maximise profit.
• Maintain excellent customer service and store standards daily.
• Ensure cash handling and security policies are followed.
• Deliver on health, safety, and compliance processes.
• Develop and retain great people through coaching and performance conversations.
• Delegate tasks effectively and manage priorities.

Job description

Description

As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams.

We understand that success is achieved through our people, and we are searching for a committed and passionate Deputy Manager to join our growing business.

As Deputy Manager you will work in collaboration with the Store Manager to maximise profit, lead the team, deliver a seamless operation and ensure the success of our store.

Key responsibilities include:

Maximise profit:

• Play an active role in all areas of store performance, reviewing sales, operations, and digital performance weekly to identify priorities and drive actions to improve results.
• Focus on delivering great availability and cost controls through excellent processes.
• Create a culture of "sell a £, save a £" to maximise store sales and profit.
• Deliver on all agreed KPIs.

Engage, develop & retain great people:

• Support the Store Manager with Talking Shop and work well with the Talking Shop representative.
• Drive team engagement by communicating effectively and showing appreciation and respect for every team member.
• Foster an inclusive culture where everyone can be their best at work.
• Take a proactive approach to upskilling the team using all available resources, development options, and on-the-job coaching to grow talent and improve capability.
• Manage the team effectively using performance processes and continuous conversations.

Doing the right processes and doing them right:

• Ensure a store walk is completed daily to focus on what the customer sees and take relevant action.
• Role model a proactive approach to service, both in-store and at the doorstep, always aiming to be the best place to shop.
• Ensure all cash handling and security policies and processes are fully implemented in the store.
• Deliver the best digital service by implementing all "One Best Way" processes in the store through the team.
• Ensure legal compliance across all areas to minimise any risk to the business.
• Implement all health and safety policies and processes fully in the store, keeping teams and customers safe.

Leadership:

• Lead by example to get the best from the team and provide the best service to customers.
• Be approachable and respectful to customers and colleagues.
• Work together with enthusiasm and take action to reduce waste.
• Show consideration for the business and its people.
• Take full responsibility for the store operation, colleagues, and customers in the Store Manager’s absence.
• Communicate effectively, having regular conversations and listening to understand.
• Plan in advance, prioritising key tasks and activities.
• Set the pace of the team by being hands-on to deliver a great store.
• Solve problems by making the right decisions for the store.
• Coach the team by asking the right questions to drive performance and help them be their best.
• Delegate tasks at the right time to the right colleagues.
• Motivate the team to deliver consistent operational standards.

Required skills & experience:

• Proven experience in a retail management role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and manage priorities.
• Customer-focused with a passion for delivering outstanding service.
• Strong problem-solving and decision-making abilities.
• Flexibility to work across different stores.

What We Offer:

• 15% discount in all Iceland and The Food Warehouse stores.
• 33 days holiday (including Bank Holidays).
• Christmas vouchers – increasing with length of service.
• Refer a Friend scheme.
• Christmas saving schemes.
• Long service awards.
• Option to join a healthcare plan.
• Grocery Aid for free and confidential financial, emotional and practical support.
• Clear career pathways with opportunities for development and progression.
• A supportive and inclusive work environment.