Deputy Manager

Iceland Foods Ltd.; Redditch; Hybrid; GBP 27,000 - 34,000; Full time

Benefits offered by this job

Discounts & benefits

Holiday entitlement

Vouchers at Christmas

Refer a Friend

Saving schemes

Long service awards

Healthcare plan

Grocery Aid

Career progression

Inclusive work environment

Job summary

Iceland Foods Ltd. is seeking a committed Deputy Manager to work with the Store Manager, driving profit, leading the team, and ensuring a seamless store operation. You will be responsible for reviewing weekly performance, improving availability, and controlling costs while delivering excellent customer service.

The role requires strong leadership, communication, and problem-solving abilities, with flexibility to work across multiple stores and foster an inclusive environment.

Qualifications

• Proven experience in a retail management role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and manage priorities.
• Customer-focused with a passion for delivering outstanding service.
• Strong problem-solving and decision-making abilities.
• Flexibility to work across different stores.

Responsibilities

• Play an active role in all areas of store performance, reviewing sales, operations, and digital performance weekly to identify priorities and drive actions to improve results.
• Focus on delivering great availability and cost controls through excellent processes.
• Create a culture of sell a £, save a £ to maximise store sales and profit.
• Deliver on all agreed KPIs.
• Support the Store Manager with Talking Shop and work well with the Talking Shop representative.
• Drive team engagement by communicating effectively and showing appreciation and respect for every team member.
• Foster an inclusive culture where everyone can be their best at work.
• Take a proactive approach to upskilling the team using all available resources, development options, and on-the-job coaching to grow talent and improve capability.
• Manage the team effectively using performance processes and continuous conversations.
• Ensure a store walk is completed daily to focus on what the customer sees and take relevant action.
• Role model a proactive approach to service, both in-store and at the doorstep, always aiming to be the best place to shop.
• Ensure all cash handling and security policies and processes are fully implemented in the store.
• Deliver the best digital service by implementing all One Best Way processes in the store through the team.
• Ensure legal compliance across all areas to minimise any risk to the business.
• Implement all health and safety policies and processes fully in the store, keeping teams and customers safe.
• Lead by example to get the best from the team and provide the best service to customers.
• Be approachable and respectful to customers and colleagues.
• Work together with enthusiasm and take action to reduce waste.
• Show consideration for the business and its people.
• Take full responsibility for the store operation, colleagues, and customers in the Store Manager’s absence.
• Communicate effectively, having regular conversations and listening to understand.
• Plan in advance, prioritising key tasks and activities.
• Set the pace of the team by being hands-on to deliver a great store.
• Solve problems by making the right decisions for the store.
• Coach the team by asking the right questions to drive performance and help them be their best.
• Delegate tasks at the right time to the right colleagues.
• Motivate the team to deliver consistent operational standards.

Skills

Retail management

Leadership

Communication

Prioritisation

Customer service

Problem solving

Flexibility

Store operations

Job description

As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams.

We understand that success is achieved through our people, and we are searching for a committed and passionate Deputy Manager to join our growing business.

As Deputy Manager you will work in collaboration with the Store Manager to maximise profit, lead the team, deliver a seamless operation and ensure the success of our store.

Key responsibilities include:

• Play an active role in all areas of store performance, reviewing sales, operations, and digital performance weekly to identify priorities and drive actions to improve results.
• Focus on delivering great availability and cost controls through excellent processes.
• Create a culture of "sell a £, save a £" to maximise store sales and profit.
• Deliver on all agreed KPIs.
• Support the Store Manager with Talking Shop and work well with the Talking Shop representative.
• Drive team engagement by communicating effectively and showing appreciation and respect for every team member.
• Foster an inclusive culture where everyone can be their best at work.
• Take a proactive approach to upskilling the team using all available resources, development options, and on-the-job coaching to grow talent and improve capability.
• Manage the team effectively using performance processes and continuous conversations.

Doing the right processes and doing them right:

• Ensure a store walk is completed daily to focus on what the customer sees and take relevant action.
• Role model a proactive approach to service, both in-store and at the doorstep, always aiming to be the best place to shop.
• Ensure all cash handling and security policies and processes are fully implemented in the store.
• Deliver the best digital service by implementing all "One Best Way" processes in the store through the team.
• Ensure legal compliance across all areas to minimise any risk to the business.
• Implement all health and safety policies and processes fully in the store, keeping teams and customers safe.

Leadership:

• Lead by example to get the best from the team and provide the best service to customers.
• Be approachable and respectful to customers and colleagues.
• Work together with enthusiasm and take action to reduce waste.
• Show consideration for the business and its people.
• Take full responsibility for the store operation, colleagues, and customers in the Store Manager’s absence.
• Communicate effectively, having regular conversations and listening to understand.
• Plan in advance, prioritising key tasks and activities.
• Set the pace of the team by being hands-on to deliver a great store.
• Solve problems by making the right decisions for the store.
• Coach the team by asking the right questions to drive performance and help them be their best.
• Delegate tasks at the right time to the right colleagues.
• Motivate the team to deliver consistent operational standards.

Required skills & experience:

• Proven experience in a retail management role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and manage priorities.
• Customer-focused with a passion for delivering outstanding service.
• Strong problem-solving and decision-making abilities.
• Flexibility to work across different stores.

What We Offer:

• 15% discount in all Iceland and The Food Warehouse stores.
• 33 days holiday (including Bank Holidays).
• Christmas vouchers – increasing with length of service.
• Refer a Friend scheme.
• Christmas saving schemes.
• Long service awards.
• Option to join a healthcare plan.
• Grocery Aid for free and confidential financial, emotional and practical support.
• Clear career pathways with opportunities for development and progression.
• A supportive and inclusive work environment.