Deputy Manager

Hydes Brewery; Manchester; On-site; GBP 31,000 - 37,000; Full time

Job summary

A well-known brewery in Manchester is seeking a passionate Deputy Manager to lead the front of house team at The Victoria pub in Withington. This role requires strong customer service skills, team leadership, and a strategic mindset to achieve business goals. You'll manage stock levels, ensure compliance with safety standards, and enhance the guest experience. Join a company committed to exceptional hospitality and team development with great benefits.

Benefits

Discounts Platform

24/7 GP access

Paid breaks

Uniform provided

50% discount off food

50% off accommodation

Pension plan

Employee assistance programme

Qualifications

• Strong customer service skills with the ability to develop positive relationships.
• Ability to motivate and lead a team effectively.
• Strategic awareness of business goals and objectives.

Responsibilities

• Lead the front of house team and improve customer experiences.
• Manage stock levels and ensure high standards of service.
• Achieve sales goals through events and promotions.

Skills

Customer service skills

Team leadership

Strategic planning

Job description

Descripción

Are you a supervisor, duty or assistant manager looking the next step in your career? If so, this could be the job for you!

What’s on offer?

Up to £31,574 per year + Tips + some great benefits including : Discounts Platform, 24 / 7 access to GP online, paid breaks, uniform or allowance provided, 50% discount off food for up to 6 people, 50% off accommodation, pension plan, employee assistance programme offering 24 / 7 support and advice.

What hours will you be working?

up to 48 hours per week including evenings and weekends, flexible shifts, 2 consecutive rest days each week.

Your Development : Learning & development programme with funded hospitality qualifications, career planning, support and progression opportunities.

What you’ll be doing as a Deputy Manager

Your Role - Deputy Manager

The Deputy Manager is a key role in making the pub a success. You will be the leader of the front of house team, knowledgeable about our products, and have a passion for providing great experiences for our guests and team. This is a role that requires excellent teamwork and involvement in all areas alongside a dedicated and enthusiastic team.

Your role will be crucial in supporting the General Manager in achieving the ambitions and goals of your pub, and responsibilities will include carrying out or supporting in;

• Increasing sales through events and promotions, using engaging marketing content, and social media platforms.
• Managing stock on a daily basis, and ensuring appropriate stock levels for all events.
• Delivering excellent standards in customer service, effective networking, site safety and hygiene.
• Motivating, coaching, and leading the team and managing their performance and development.
• Controlling costs, creating efficiencies, and managing and meeting GPs, through a clear understanding of your pub profit and loss report.
• Utilising company IT platforms to complete required processes and procedures, ensuring operational and legislative compliance, including health and safety.

Skills & Experience

• With a focus on developing positive relationships within the community, you will have strong customer service skills with the ability to develop an inspiring culture across the site for your customers and your team.
• You will seek to improve your site and your own personal development, through a process of continual learning, and be an advocate of continual learning and development for your team.
• Able to plan and organise, you will have a strategic awareness of the long term goals of the business and be able to achieve your objectives, using evidence based decision making, and your determination to succeed.

As a Deputy Manager you will be

Passionate, resilient, friendly and fair, you will have a strong and ethical approach to carrying out your role, and be an empowering leader for your team.

Your Pub

Located in the bustling area of Withington, The Victoria has an enviable reputation for offering the best in televised sport, wonderful great value cask beer, and a wide selection of lagers complemented by some great wines and spirits. The Victoria has a high-energy atmosphere and lively conversation, it also boasts an attractive beer garden and patio at the rear of the site.

About Hydes

Established in 1863, Hydes Brewery is based in Manchester has expanded to include a portfolio of nearly 50 restaurants, pubs, bars, and hotels, and continues to grow, while still retaining its family feel. We have pubs across Greater Manchester, Lancashire and throughout Cheshire including Chester and Wrexham and some in the Wirral, near Liverpool.

Hydes’ vision is to deliver exceptional hospitality, and it’s our people that will help us achieve this. With a mission to deliver attractive environments, high quality products and exceptional service, we value our people and believe in recognising, rewarding and developing our teams.

Our aim is to create a great teamworking environment in which the opinions of all are sought and valued, and to grow our future talent from within, with continued development and progression opportunities.

Hydes is #OpenToAll and committed to encouraging equality, diversity and inclusion among our people, and we oppose and want to eliminate discrimination and welcome your application whatever your background or situation. We believe that everyone is unique and there should be no barriers to entry and no limits to ambition. We want everyone in our business to be treated with fairness and respect. If you need reasonable adjustments at any point in the application or interview process, please let us know.