Deputy Manager

New Look; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading fashion retailer in Manchester is seeking a Brand Flag Deputy Manager to lead a team in delivering exceptional customer service and stylish store experience. The ideal candidate has substantial management experience and a passion for exceeding KPIs. The position offers a generous benefits package including staff discounts and a performance-related bonus scheme. Join a team that values inclusion, diversity, and training for personal growth.

Benefits

40% staff discount

Contributory private pension

Performance-related bonus scheme

Flexible working patterns

Cycle2Work scheme

Qualifications

• Previous large store management experience.
• Track record of effectively leading and managing a team.
• History of delivering and exceeding KPIs.

Responsibilities

• Lead and inspire a team to deliver great results.
• Create a customer-obsessed atmosphere.
• Accountable for store performance and development.

Skills

Team leadership

Commercial acumen

Interpersonal skills

Understanding of P and L

KPI management

Job description

It’s a busy and exciting time for the brand and we’re on the hunt for a Brand Flag Deputy Manager to join our growing Manchester Arndale team. The Store: As our Brand Flag Manchester Arndale Deputy Manager you will lead and inspire a team to deliver great results through your commerciality, collaboration, resilience and being customer obsessed, while also being dedicated to curating a unique and stylish store for fashion‑forward individuals while bringing expectational customer service to our customers. Our store is a destination for trendsetters seeking the latest fashion must‑haves. The Role: In your shopping centre store you will lead your team to create a customer obsessed atmosphere. You will be genuine in your delivery of a shopping experience that helps our customers express their individuality, personality and unique style through fashion. You will create and lead a team who support one another and deliver results…whilst having fun along the way! You will be fully accountable for the store performance, by working alongside your Territory Leader and Visual Coach to continually identify opportunities which will impact KPI’s, customer service, team development and overall sales – so that we are playing to win!

Qualifications

• You have previous large store management experience
• You have a track record of effectively leading and managing a team
• You identify yourself as a New Look brand adorer
• You have a history of delivering and exceeding KPI's and key objectives
• Commercial acumen
• Good understand of P and L and compliance reporting
• Excellent communication and interpersonal skills

Benefits

You’ll love our generous staff discount – 40% off for you and a loved one, and 25% off for up to 12 friends and family members! Get special access to hundreds of discounts from top retailers and gyms, along with free workout classes, on our rewards platform Runway. Plan for your retirement while you work with our contributory private pension scheme. We’re all about celebrating our success, so we have a performance‑related retail management bonus scheme. Our family‑friendly policies include enhanced maternity, paternity and adoption leave, and shared parental leave. Do your bit for the environment and save money with our Cycle2Work scheme. All employees are covered by our life assurance policy from day one. We’re proud to partner with the Retail Trust and Fashion & Textile Children’s Trust. Please note – these benefits and perks are non‑contractual and may be changed from time to time. We care about you and the planet and believe fashion should be a force for positive change. We celebrate inclusion and diversity in everything we do. We’re proud of our inclusive culture and our talented team members who embrace our shared purpose, behaviours and values. We prioritise development, offering training to support your progression so you can be your absolute best and achieve your goals. We pride ourselves on being a flexible employer, our colleagues work a range of patterns. If you have a specific pattern in mind, we’re keen to discuss it with you in line with the output needed for the role.