Deputy Manager

Hollywood Bowl; Livingston; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Monthly bonus (£1/hr)

Centre Manager in Training

28 days holiday (+ length of service)

50% food discount during shifts

Optional pension plan

Wellbeing and support programmes

Healthcare cash plan

Charity donation after induction

Long service awards

Food & drink discount for friends

Job summary

Hollywood Bowl Group is seeking a Deputy Manager in Livingston to lead centre operations and deliver outstanding customer experiences. You’ll work closely with the Centre Manager, covering shifts and managing both front-of-house and back-of-house activities to ensure smooth, safe and memorable visits.

The role offers a 40-hour contract with overtime, a monthly bonus scheme, staff discounts, an optional pension, 28 days holiday with service, and access to development programmes including

Qualifications

• Experience managing a team in leisure, hospitality or retail.
• Demonstrated ability to drive customer satisfaction and sales.
• Proven track record of coaching large teams to perform.

Responsibilities

• Support Centre Manager with back-of-house duties and run front-of-house operations.
• Lead an exceptional operation across lanes, bar, diner and amusements.
• Inspire and develop team members to deliver outstanding service.
• Cover and manage shifts, ensuring safety and financial targets are met.

Skills

Management experience

Customer service

Delivering on targets

Coaching teams

Night and weekend availability

Job description

The Why...

Join Hollywood Bowl Group as a Deputy Manager, in return you’ll get:

• The opportunity to earn an extra £1 per hour, paid to you every month, as part of our monthly bonus scheme


• The opportunity to earn a centre outperformance bonus


• A 40-hour contract, plus additional pay for any extra shifts you work
  


• 50% off food when you are working


• Optional pension plan


• 28 days holiday &additional days holiday with length of service
  


• Access to our in-house Centre Manager in Training programme and apprenticeships


• Free games vouchers every month


• 30% discount off food and drink for you and up to five friends


• Access to our Team Member Support Programme which includes counselling support, life coaching, computerised cognitive behaviour therapy and Mental Health First Aiders.


• The opportunity to join our healthcare cash plan


• Financial long service awards


• A £15 donation to our dedicated charity partnerwhen you complete your induction


• Enhanced maternity, paternity, adoption, and shared parental leave benefits

The What...

As a Deputy Manager for Hollywood Bowl Group, you will be at the very centre of the customer and team experience, and taking accountability for the centre in the absence of the Centre Manager.Within our fast-paced, dynamic world, Deputy Managers are trained across all key areas of the centre to support the effective operation of the business.The role is varied and exciting!Your responsibilities will range fromsupporting the Centre Manager with back of house duties, to running an exceptional operation front of house,being hands-on across all areas of the busy centre.You will support the Centre Manager and team in delivering financial targets and service standards in the four key result areas: the lanes, the bar, the diner, and the amusements.You will inspire the team to provide outstanding service for our customers, helping them to create great experiences and lasting memories in our centres,whilst ensuring the centre is both a fun and safe environment.You willencourage an environment where our Team Members are motivated and empowered to perform to the best of their ability, with plenty of opportunities to develop rewarding careers with us.To be successful you will have:

• Management experience, ideally within the leisure, hospitality, or retail industry


• A passion for customer service


• Evidence of delivering on financial targets, driving business and sales


• Experience of coaching and developing large teams


• A willingness to work nights and weekends

The Who...

Hollywood Bowl Group has a passion for bringing families and friends together for affordable fun and healthy competition.Following our listing on the main stock market in 2016 we became Hollywood Bowl Group, seeking out the perfect locations for our bowling and golf centres nationwide. We formed our customer proposition, built on real feedback, and went from strength to strength with our in-centre game technology and online scoring systems.Now with over 75 centres across the UK and 15 centres in Canada, operating under the Hollywood Bowl, Putt & Playand Splitsville brands, we’re proud to be ambitious market leaders in experiential family entertainment.We continue to expand our estate and look for profitable opportunities to grow, with an average of three new sites opening each year.

At Hollywood Bowl Group, we value diversity and inclusion, and we’re committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.