Deputy Manager

Keystone Care; Leicester Forest East; On-site; GBP 41,000 - 55,000; Full time

Job summary

Keystone Care in Leicester is seeking a Deputy Manager to lead nursing and care teams, support the Home Manager, and uphold high standards of resident care. You will provide clinical leadership and act as a key escalation point for complex care and operational matters.

This permanent role offers a competitive salary of £48,000, with responsibility for staff performance, rota planning, audits, and ensuring regulatory compliance in a person-centred, compassionate home.

Qualifications

• Registered General Nurse (RGN) qualification is essential.
• Current NMC registration is essential.
• Leadership or management training is desirable.

Responsibilities

• Lead and supervise nursing and care teams to deliver high-quality, person-centred care.
• Oversee clinical practice on shift, including care planning, medication management, and safeguarding.
• Support rota planning, staffing levels, and resource allocation.
• Conduct performance reviews, supervision, and coaching to develop staff.
• Resolve day-to-day operational issues and escalate complex matters.
• Ensure regulatory compliance and contribute to audits and quality improvement.

Skills

Leadership

Team management

Performance management

Communication

Clinical governance

Safeguarding

Education

RGN (Registered General Nurse)

NMC registration

Job description

Step into a pivotal leadership role where your clinical expertise and people management skills directly shape the quality of care delivered to residents. This is a permanent opportunity to join a medium-sized care home in Leicester as Deputy Manager, supporting the Home Manager and leading a dedicated team. With a competitive salary of £48,000, you'll have the autonomy and responsibility to drive standards, performance, and resident outcomes.

About the Role

As Deputy Manager, you will support the Home Manager in the day-to-day running of the care home, ensuring safe, high-quality nursing care for all residents. You will provide strong clinical leadership, oversee staff performance, and act as a key point of escalation for complex care and operational issues. Your contribution will be central to maintaining regulatory compliance and fostering a positive, person-centred environment.

Key Responsibilities

• Lead and supervise nursing and care teams to ensure consistent delivery of high-quality, person-centred care.
• Oversee clinical practice on shift, including care planning, medication management, and safeguarding.
• Support the Home Manager with rota planning, staffing levels, and effective allocation of resources.
• Conduct regular performance reviews, supervision, and coaching to develop staff capability and morale.
• Manage and resolve day-to-day operational issues and conflicts, escalating complex matters when necessary.
• Monitor and maintain compliance with regulatory standards, policies, and procedures.
• Contribute to audits, quality improvement initiatives, and action plans to enhance care standards.
• Act as a key point of contact for residents, families, and external professionals, ensuring clear and professional communication.

Key Requirements

• Proven experience in a senior role within a care home or similar nursing environment, ideally as Deputy Manager or Senior Nurse.
• Strong leadership and team management skills, with the ability to motivate and support multidisciplinary staff.
• Demonstrated ability in performance management, including supervision, appraisals, and handling underperformance.
• Excellent problem-solving skills, with a calm and structured approach to managing complex situations.
• Effective communication skills, both written and verbal, with the ability to engage residents, families, and professionals.
• Confident in conflict resolution, able to address issues promptly and professionally.
• Sound understanding of clinical governance, safeguarding, and regulatory requirements in adult social care.

Desirable Skills

• Experience within a medium-sized care home setting.
• Background in caring for older people and/or dementia care.
• Involvement in quality improvement projects or service development.
• Familiarity with electronic care planning and clinical documentation systems.

Qualifications

• Registered General Nurse (RGN) qualification - essential.
• Current NMC registration - essential.
• Additional leadership or management training/certification - desirable.
• Evidence of ongoing professional development relevant to nursing and care home management - desirable.