Deputy Manager

Yours Clothing; Leeds; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading women's clothing retailer in Leeds is seeking a Senior Store Manager to oversee operations, ensure exceptional customer service, and drive sales performance. This role requires significant retail management experience and a commitment to team development, ensuring that customers leave happy and come back. If you are enthusiastic and results-driven, this opportunity is for you.

Qualifications

• Experience in a senior management role in a retail environment, preferably fashion.
• Proven ability to work well within a team and use own initiative.
• Highly motivated with a desire to be the best.

Responsibilities

• Provide back‑up management support in the absence of the manager.
• Help achieve financial objectives and KPIs.
• Engage the customer by delivering first‑class service.

Skills

Customer service dedication

Senior management experience

Sales target achievement

Teamwork

Adaptability

Communication skills

Job description

Responsibilities

• Provide back‑up management support and be responsible for the running of the store in the absence of the manager.
• Help to achieve financial objectives and KPIs by analysing variances and initiating corrective actions.
• Assist in recruiting, selecting and training all store employees.
• Optimise sales and individual customer purchases.
• Engage the customer by delivering first‑class customer service.
• Maintain outstanding store conditions and visual merchandising standards.
• Replenish stock with our fantastic products and specialist brands.
• Organise and assist with deliveries and stock handling on a regular basis.
• Ensure compliance with all company procedures.
• Take responsibility for personal development and actively seek opportunities for improvement.
• Responsible for Health and Safety.
• Responsible for opening and closing the store.
• Cash up at the end of the day and ensure correct procedures are followed.
• Train and coach store colleagues in all areas.

Qualifications & Attributes

• Strong dedication to providing the highest level of customer service and ensuring customers leave happy and return.
• Experience in a senior management role in a retail environment, preferably fashion.
• Track record of exceeding sales targets.
• Warm, friendly and engaging personality.
• Energy and enthusiasm to succeed.
• Highly motivated with a desire to be the best.
• Results driven.
• Proven ability to work well within a team and use own initiative.
• Proven record of good attendance and flexibility.
• Confident and articulate when speaking to customers.
• Ability to work hard and juggle changing priorities.
• Ability to adapt to frequent change and high‑pressure environments.
• Outstanding loyalty and commitment to the business.

About Us

Yours Clothing is a plus‑size women's wear retailer that provides the best value on the UK high street and internet. We offer a range of brands including BadRhino, Long Tall Sally and PixieGirl Petites, and continue to grow and expand into new niche markets both in the UK and overseas.