Deputy Manager

Walsingham Support; Hemel Hempstead; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading care support organization is seeking a dedicated Deputy Manager in Hemel Hempstead. The role involves overseeing day-to-day operations of Residential Care services, ensuring person-centred care and support. You will lead a team, develop care plans, and ensure high-quality service. Previous supervisory experience and NVQ Level 3 in Health and Social Care are required. This role offers competitive benefits and a supportive work culture.

Benefits

Favourable working hours

28 days annual leave

Double pay for bank holidays

Pension scheme contributions

Professional development opportunities

Life assurance

Bereavement helpline

Employee Assistance Programme

Long-service awards

Access to Blue Light Card savings

Qualifications

• Previous experience in a supervisory or managerial role within a residential care setting is required.
• Strong understanding of CQC regulations and standards is essential.
• Ability to work flexibly, including evenings, weekends, and on-call duties.

Responsibilities

• Assist with the overall management of the Residential care service.
• Provide leadership and support to a team of support workers.
• Develop and implement care plans tailored to individual needs.
• Monitor the quality of care provided through regular audits.
• Liaise with external agencies and healthcare professionals.

Skills

Excellent communication

Leadership

Organisational skills

Compassionate

Empathetic

Education

NVQ Level 3 in Health and Social Care

Job description

We are seeking a dedicated and experienced Deputy Manager to join our team in Hemel Hempstead, Hertfordshire. The successful candidate will assist the Supported Living Manager in overseeing the day‑to‑day operations of our Residential Care services, ensuring the delivery of person‑centred care and support to our service users.

Interview Process

We believe in creating an accessible and fair recruitment process. As part of your interview preparation, we will provide the interview questions in advance to help you feel confident and ready to showcase your skills and passion.

Responsibilities

• Assist with the overall management of the Residential care service, ensuring compliance with CQC regulations and company policies.
• Provide leadership and support to a team of support workers, promoting a positive and inclusive working environment.
• Develop and implement care plans tailored to the individual needs and preferences of residents.
• Monitor the quality of care provided, conducting regular audits and addressing any areas for improvement.
• Liaise with external agencies, healthcare professionals, and families to ensure holistic care for residents.
• Support the recruitment, training, and development of staff members.
• Participate in on‑call duties as required, providing emergency support outside regular working hours.
• Help to ensure that care is of high quality, person‑centred, and tailored to each individual’s needs and lifestyle.
• Maintain a high‑quality and well‑maintained environment for those we support.
• Work from a care plan, providing help with day‑to‑day living tasks such as personal care, meal preparation, housekeeping, emotional support, social interaction, and visits to community activities.

Qualifications

• Ideally NVQ Level 3 in Health and Social Care or equivalent qualification.
• Previous experience in a supervisory or managerial role within a residential care setting.
• Strong understanding of CQC regulations and standards.
• Excellent communication, leadership, and organisational skills.
• Compassionate, empathetic, and committed to promoting the independence and well‑being of service users.
• Ability to work flexibly, including evenings, weekends, and on‑call duties if required.

Benefits & Culture

• Favourable working hours, including part‑time roles and bank positions.
• 28 days annual leave (20 days + 8 bank holidays), rising up to 38 days depending on length of service.
• Double pay for work on bank holidays.
• Pension scheme contributions.
• Professional development opportunities, including apprenticeship offers and continuing education.
• Life assurance equal to three times your salary.
• Bereavement helpline and Employee Assistance Programme via HealthAssured.
• Walsingham Rewards Scheme with extensive discounts on everyday items.
• Exceptional training and continuous professional development opportunities.
• Long‑service awards, eye‑care vouchers, and a £250 recommend‑a.
• Access to Blue Light Card savings.
• Support in building genuine relationships with the people you care for and your staff team.

About Walsingham Support

Walsingham Support has been operating across England and Wales since 1986, enhancing the lives of people with learning disabilities, autism, and other complex needs. We put the people we support at the centre of everything we do, delivering specifically tailored support for every individual.