Deputy Manager

ProCook; Guildford; On-site; GBP 29,000 - 30,000; Full time

Job summary

A leading kitchenware brand in Guildford is seeking a Deputy Manager to support the Store Manager. The role involves engaging with the team, assisting customers, and maintaining store standards. Ideal candidates will have retail management experience and strong leadership skills. This position offers a salary of £29,000 - £30,000/year and various employee benefits, including generous discounts and bonus opportunities.

Benefits

Quarterly bonus based on sales targets

Generous colleague discount

Annual paid volunteering days

Enhanced maternity and paternity leave

Learning & Development opportunities

Bike to Work scheme

Qualifications

• Proven experience in a retail management role.
• Ability to thrive in a fast-paced and dynamic environment.
• Comfortable using retail management systems and technology.

Responsibilities

• Engage your team and outline daily goals.
• Assist customers in finding what they need.
• Train and mentor the team on product knowledge.
• Maintain high visual and cleanliness standards.
• Ensure seamless preparation for the next day.

Skills

Outstanding customer service

Retail management experience

Strong leadership skills

Excellent communication skills

Attention to detail

Organizational skills

Job description

Cook Up Success as a Deputy Manager - ProCook Guildford Store

Join ProCook, the UK’s fastest-growing kitchenware brand, as a Deputy Manager at our Guildford Store!

In this role, you will support the Store Manager in leading a talented team and ensuring our customers have a fantastic shopping experience filled with great products and exceptional service.

Your Everyday Responsibilities:

• Kick off your day by engaging your team and outlining daily goals.
• Assist customers to find precisely what they need and provide exceptional service.
• Train and mentor your team on product knowledge and sales techniques.
• Ensure the store is maintained to high visual and cleanliness standards.
• At the end of the day, ensure the preparation for the next day is seamless.

Key Activities:

• Assist the Store Manager in overseeing daily operations.
• Step into the role of Store Manager when required.
• Promote a customer-first culture that drives loyalty and satisfaction.
• Encourage teamwork and maintain a positive working atmosphere.
• Ensure compliance with company policies and operational procedures.
• Help manage inventory and stock levels to maintain efficiency.

What We’re Looking For:

• A passion for providing outstanding customer service.
• Experience in a retail management role.
• Ability to thrive in a fast-paced and dynamic environment.
• Strong leadership skills with a hands-on approach.
• Excellent communication skills to engage and motivate a team.
• Attention to detail and strong organizational skills.
• Comfortable using retail management systems and technology.

Why You’ll Love Working at ProCook:

• The salary is £29,000 - £30,000/year.

• A delightful welcome bag awaits you, filled with our fantastic products for you to explore.
• Quarterly Bonus based on sales targets.
• Be part of a fast-growing company.
• Join a friendly, close-knit team.
• Enhanced Maternity, Paternity and Adoption Leave.
• Generous colleague discount - 40% + 5 friends and family discount cards of 30%.
• 2 x Annual paid volunteering days.
• Employee Assistance Programme.
• Friends and Family Referral Scheme
• 6.6 weeks per holiday year, including Bank Holidays + Earn more holidays as you grow with us.
• Learning & Development opportunities.
• Bike to Work scheme.

We Welcome Everyone:

ProCook is an equal-opportunity employer. We believe diverse teams are the best teams, so we encourage applications from all backgrounds.

If you require any reasonable adjustments to support you through the application or interview process, please let us know. We’re committed to making our recruitment process as inclusive and accessible as possible.

About ProCook’s Sustainability Commitment:

At ProCook, sustainability is at the heart of what we do.

As a certified B Corporation, we strive to balance profit with purpose, focusing on reducing waste, and ensuring ethical business practices.

By joining our team, you will contribute to our efforts in creating a positive impact on the planet.

Apply now and let’s create something extraordinary together!