Deputy Manager

Pets at Home Limited; Godalming; On-site; GBP 30,000 - 37,000; Full time

Job summary

A leading pet care business in Godalming is seeking a Deputy Manager to oversee day-to-day operations and ensure exceptional customer service. Responsibilities include inspiring the team, driving sales, and managing stock. Ideal candidates will have at least 1 year of retail management experience and strong leadership skills. Comprehensive training will be provided, and there are bonus opportunities and generous leave policies.

Benefits

Annual bonus opportunities

28 days paid leave, rising to 33 days

Birthday off

Life assurance worth 4× salary

4% company pension contribution

Colleague discounts

Qualifications

• At least 1 year of management experience in a retail environment.
• Passion for retail and delivering exceptional results.
• Flexibility to work a 7-day shift pattern.
• Excellent communication and leadership skills.
• Commitment to 6 months of training.

Responsibilities

• Inspire and lead the team for a customer-focused environment.
• Drive sales performance and achieve key KPIs.
• Oversee store operations including recruitment and stock management.
• Act as Duty Manager when the Store Manager is unavailable.
• Contribute to the store’s overall success.

Skills

Management experience in retail

Excellent communication skills

Leadership skills

Flexibility

Job description

We’re looking for a Deputy Manager to join our team in Godalming. As the Deputy Store Manager, you’ll work closely with the Store Manager to oversee the store’s day‑to‑day operations and ensure the best possible experience for our customers and their pets. When the Store Manager is unavailable, you’ll take full responsibility for the store, leading the team and managing all aspects of the business, from recruitment and performance management to stock control and maintaining our high standards.

Responsibilities

• Inspiring and leading your team to create a fun, engaging, and customer‑focused environment.
• Driving sales performance and achieving key KPIs.
• Overseeing store operations, including recruitment, stock management, and compliance with health and safety.
• Acting as Duty Manager when the Store Manager is unavailable.
• Leading by example and contributing to the store’s overall success.

We’ll provide comprehensive training and development opportunities to ensure you have the skills and knowledge to deliver exceptional service and care to our customers and their pets.

Qualifications

• Have at least 1 year of management experience in a retail environment.
• Be passionate about retail and delivering exceptional results.
• Be flexible to work a 7‑day shift pattern, including weekends and bank holidays.
• Have excellent communication and leadership skills to engage and inspire your team.
• Be ready to commit to 6 months of training, covering customer service, health and safety, and pet care.

We are Pets at Home, one of the UK’s leading pet care businesses. If you’re passionate about pets, you’ll love our Pet Care Centres, which include everything from pet products and grooming salons to Vets for Pets practices. Our centres are hubs of the community, bringing people together to help local pet owners provide the best care for their companions.

Benefits

• Annual bonus opportunities.
• 28 days paid leave, rising to 33 days after 2 years (including bank holidays).
• Your birthday off to celebrate in style.
• Life assurance worth 4× your annual salary.
• A 4% company pension contribution.
• Colleague discounts, including 20% off Pets at Home and 30% off our own‑brand products.