Deputy Manager

Active Care Group; Elmbridge; On-site; GBP 29,000 - 35,000; Full time

Job summary

A leading healthcare provider in Surrey seeks a Deputy Manager to lead and support a service focused on neuro and mental healthcare. This full-time role involves managing care delivery, developing staff, and ensuring compliance with policies. The ideal candidate has leadership skills, relevant qualifications, and a positive approach to care. Benefits include 25 days holiday, professional development opportunities, and well-being support.

Benefits

25 days plus bank holidays

Birthday off

Access to e-learning and training opportunities

Recognition awards

Enhanced Sick & Maternity Pay benefits

Qualifications

• Previous experience in the healthcare sector is an advantage.
• Required to work some weekends (18 hours supernumerary).
• Required to stand in for manager in absence.

Responsibilities

• Lead the development and implementation of the care approach.
• Ensure service users are supported with appropriate resources.
• Manage day-to-day operations of the service effectively.

Skills

Excellent time‑keeping and organisational skills

Previous Microsoft Office experience

Ability to take direction and work alone as part of a team

Interest in ABI and neurological

Flexibility in hours

Education

Level 3 (senior/supervisor NVQ or equivalent)

Tools

Microsoft Office

Job description

Come and join one of the UK's largest independent providers in neuro and mental healthcare. We proudly employ over 4000+ people - no matter what your experience, we have jobs for everyone.

We'd like you to join us as a Deputy Manager at our service Rowland House in Surrey.

At Rowland House we’re focussed on helping each individual achieve their goals, improve their skills and grow their confidence. We’re committed to helping every person we support feel safe, happy, empowered enabling them to live the best life possible.

The main purpose of the Deputy Manager is to lead the development, implementation and maintenance of the Active Care Group approach to care and support within Rowland House, Thames Ditton. To provide the Registered Manager with effective support to ensure the smooth and efficient running of the Service, with regard to care and support of Service Users; budgetary management (income and expenditure); the day‑to‑day housekeeping of the property and the services and facilities; day‑to‑day management and development of staff.

What you'll be working

Full‑time hours, 42 hours per week, annual salary £35,000.

What you’ll be doing

Ensuring the service has the required level of resources to support the service users, including ensuring it is fully staffed according to agreed levels.

Responsibilities

• Lead by example and develop effective teams within the Service(s).
• Develop a positive working environment that nurtures and rewards good practice through a programme of training and development.
• Provide monthly supervision and annual appraisal to Senior Support Staff and support staff in line with company procedures and standards.
• Ensure information is collated and recorded in line with the My Life Approach to care and support, Quality Assessment Systems and CQC requirements.
• Manage the appropriate maintenance of records and personal information in line with the Data Protection Act and Information Governance standards.
• Attend reviews as appropriate.
• Ensure policies and procedures related to the running of the service are adhered to.
• Provide appropriate leadership and development to all associated staff to ensure an effective, well‑trained and motivated team.
• Ensure prescribed staffing levels are provided to meet registration requirements and personal care and support plans.
• Support the delivery of a comprehensive and well‑structured induction programme for new staff members.
• Ensure staff are aware of their responsibilities regarding:
• Health and Safety at Work (including risk assessment)
• Control of substances hazardous to health
• Reporting of accidents and incidents
• Fire precautions and evacuation procedures
• Ensure that each service provides an environment conducive to the delivery of appropriate and high‑quality care for each individual.
• Ensure that correct assessment procedures are carried out and documented and that all agreed processes are undertaken with referring authorities.
• Monitor that all individuals within our care have a comprehensive, detailed care and support plan which is reviewed regularly.
• Encourage and allow participation at the highest level in all aspects of their lives via the key worker system.
• Communicate and work closely with relatives and stakeholders.
• Ensure a range of meetings take place, and are documented, with both staff and service users to achieve effective implementation of the Active Care Group approach to care & support.
• Work with the Recruitment and Training departments to ensure recruitment and retention of staff with a positive value base and person‑centred approach.
• Provide support and guidance to the staff team.
• Ensure disciplinary and grievance procedures are carried out in line with company policy and statutory requirements.
• Manage change effectively.
• Manage rota and provide regular on‑call cover.
• Ensure staff adhere to all Care Sector Codes of Practice and the Employee Handbook.
• Maintain effective links with the Head office, Company Admin, HR, and Health & Safety agencies.
• Maximise effective partnerships with mainstream and specialist services, e.g., Social Care representatives, NHS representatives, and others.
• Maintain close contact with families as appropriate, with the consent of service users.
• Assist in ensuring equality in the workplace regardless of race, age, disability, gender, sexual orientation or religious belief or any other protected characteristic, and work in accordance with the Equality Act 2010.
• Utilise support services as required, such as Advocacy.
• Implement, monitor and contribute to joint initiatives as required, e.g., Positive Behaviour Support Plans, Person‑Centred Plans, Health Action Plans.
• Celebrate and share success with service users, colleagues and partners.

What you’ll have

• Excellent time‑keeping and organisational skills.
• Previous Microsoft Office experience, particularly Excel.
• Previous experience in the healthcare sector would be an advantage, but is not essential.
• Ability to take direction and work alone and part of a small team.
• Desirable interest in ABI and neurological.
• Level 3 (senior/supervisor NVQ or equivalent).
• Flexible in hours to adjust to service needs.
• Required to work some weekends (18 hours supernumerary).
• Required to have relevant experience in working with IT.
• Required to stand in for manager in absence.
• Disability Confident committed employer ensuring reasonable facilities are provided for individuals with disabilities.

What to look forward to

• 25 days plus bank holidays.
• Birthday off.
• Active Learning Hub and benefit from a wide range of e‑learning and face‑to‑face training and development opportunities.
• Active Reward App giving discounts and savings on your weekly shop.
• Free 24‑hour confidential Employee Assistance Programme Helpline & App to support with legal, health, wellbeing, relationship and consumer advice.
• Nest Personal Pension account.
• Medicash Health Plan for you and your family to save money on everyday health essentials such as dental and optician visits.
• Recognition of outstanding Active Behaviours via the Active Awards programme.
• Enhanced Sick & Maternity Pay benefits.
• Refer a Friend Scheme and earn up to £1,000 by recommending someone you know.

Further Details

The support and guidance of our qualified clinical and business leadership teams will help you develop your career with Active Care Group.