Deputy Manager

Hollywood Bowl Group; Eastleigh; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading family entertainment company in Eastleigh is seeking a Deputy Manager to support the Centre Manager and ensure exceptional service in a vibrant environment. The ideal candidate will have management experience in the leisure or hospitality sectors, a passion for customer service, and a track record of achieving financial results. This role offers significant growth potential and a variety of benefits, including bonuses and employee discounts.

Benefits

Monthly bonus scheme

40-hour contract with extra pay for additional shifts

50% off food when working

28 days holiday plus additional days with service

Access to in-house training programmes

Free games vouchers every month

Support programmes for team members

Enhanced parental leave benefits

Qualifications

• Management experience in leisure, hospitality, or retail.
• Demonstrated passion for customer service.
• Proven record of meeting financial targets.

Responsibilities

• Support Centre Manager with operational duties.
• Inspire team to provide outstanding customer service.
• Ensure fun and safe environment for customers.

Skills

Management experience

Customer service passion

Financial targets delivery

Coaching and team development

Willingness to work nights and weekends

Job description

Are you an ambitious manager looking for a highly autonomous role, where you will take accountability for the centre in the absence of the General Manager? Are you looking for an employer that will invest in you and develop you to General Manager level, within twelve to eighteen months? Are you looking for a business that is financially stable and has very exciting growth plans? As a Deputy Manager for Hollywood Bowl Group, you will be at the very centre of the customer and team experience, and taking accountability for the centre in the absence of the Centre Manager. Within our fast-paced, dynamic world, Deputy Managers are trained across all key areas of the centre to support the effective operation of the business. The role is varied and exciting! Your responsibilities will range from supporting the Centre Manager with back of house duties, to running an exceptional operation front of house, being hands‑on across all areas of the busy centre. You will support the Centre Manager and team in delivering financial targets and service standards in the four key result areas: the lanes, the bar, the diner, and the amusements. You will inspire the team to provide outstanding service for our customers, helping them to create great experiences and lasting memories in our centres, whilst ensuring the centre is both a fun and safe environment. You will encourage an environment where our Team Members are motivated and empowered to perform to the best of their ability, with plenty of opportunities to develop rewarding careers with us.

Qualifications

• Management experience, ideally within the leisure, hospitality, or retail industry
• A passion for customer service
• Evidence of delivering on financial targets, driving business and sales
• Experience of coaching and developing large teams
• A willingness to work nights and weekends

Hollywood Bowl Group has a passion for bringing families and friends together for affordable fun and healthy competition. Following our listing on the main stock market in 2016 we became Hollywood Bowl Group, seeking out the perfect locations for our bowling and golf centres nationwide. We formed our customer proposition, built on real feedback, and went from strength to strength with our in‑centre game technology and online scoring systems. Now with over 75 centres across the UK and 15 centres in Canada, operating under the Hollywood Bowl, Putt & Play and Splitsville brands, we’re proud to be ambitious market leaders in experiential family entertainment. We continue to expand our estate and look for profitable opportunities to grow, with an average of three new sites opening each year. At Hollywood Bowl Group, we value diversity and inclusion, and we're committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.

Benefits

• The opportunity to earn an extra £1 per hour, paid to you every month, as part of our monthly bonus scheme
• The opportunity to earn a centre outperformance bonus
• A 40‑hour contract, plus additional pay for any extra shifts you work
• 50% off food when you are working
• Optional pension plan
• 28 days holiday & additional days holiday with length of service
• Access to our in‑house Centre Manager in Training programme and apprenticeships
• Free games vouchers every month
• 30% discount off food and drink for you and up to five friends
• Access to our Team Member Support Programme which includes counselling support, life coaching, computerised cognitive behaviour therapy and Mental Health First Aiders.
• The opportunity to join our healthcare cash plan
• Financial long service awards
• A £15 donation to our dedicated charity partner when you complete your induction
• Enhanced maternity, paternity, adoption, and shared parental leave benefits