Deputy Manager

New Look; Crawley; On-site; GBP 25,000 - 30,000; Full time

Job summary

A popular fashion retailer in Crawley is looking for a Deputy Manager to lead their store team, inspire customer service, and drive sales performance. The successful candidate should have previous management experience and a passion for fashion, ensuring a positive shopping experience. This full-time role offers opportunities for professional development and a variety of exciting benefits such as a 40% staff discount.

Benefits

40% staff discount

Monthly 25% off vouchers for family and friends

Quarterly sample sales

Stakeholder Pension

Qualifications

• Proven track record of effectively leading and managing a team.
• History of delivering and exceeding KPIs and key objectives.
• Strong commercial acumen.

Responsibilities

• Lead a team to create a customer-obsessed atmosphere.
• Accountable for store performance and KPI impact.
• Inspire the team and ensure exceptional customer service.

Skills

Store management experience

Leadership

Customer service

Communication skills

Organizational skills

Job description

From our first store in the 1960s, a little Taunton shop with great clothes and even better prices, to an omni‑channel business serving millions of customers… we're New Look.

Our purpose is always to inspire that New Look Feeling and we believe that starts with us. Our values motivate us every day: we play to win, we’re customer‑obsessed and we work as one.

It's a busy and exciting time for the brand and we’re on the hunt for a Deputy Manager to join our growing Crawley Store.

The Store

As our Crawley Deputy Manager you will lead and inspire a team to deliver great results through your commerciality, collaboration, resilience and being customer obsessed.

You’ll have the opportunity to make a significant impact on our customers' shopping experience. Take the reins, inspire a team of fashion enthusiasts, and create an unforgettable shopping journey. Don't miss this chance to shape the future of fashion.

The Role

In your high street store you will lead your team to create a customer‑obsessed atmosphere. You will be genuine in your delivery of a shopping experience that helps our customers express their individuality, personality and unique style through fashion. You will create and lead a team who support one another and deliver results…whilst having fun along the way!

You will be fully accountable for the store performance, by working alongside your Territory Leader to continually identify opportunities which will impact KPI’s, customer service, team development and overall sales – so that we are playing to win!

About you

• You have previous store / deputy management experience
• You have a track record of effectively leading and managing a team
• You identify yourself as a New Look brand adorer
• You have a history of delivering and exceeding KPI’s and key objectives
• Commercial acumen
• Excellent communication and interpersonal skills to engage with customers and provide exceptional service.
• Exceptional organizational skills to handle inventory management, stock control, and order replenishment efficiently.

Why New Look?

Here, at New Look, everything that we do is for the love of fashion. We’ve been bringing the latest fashion to the high‑street since 1969. We’re now a global, multichannel brand offering on‑trend, value‑fashion for women, men and teenage girls. Even after 50 years we’ve stayed true to our original mission of delivering fabulous products at a price our customers can afford.

It’s our values that inspire us every day – we play to win, we are customer obsessed, we work as one…and it starts with you.

We are always on the lookout for talented, passionate people to join our New Look team.

We also have a strong focus on people development, with lots of opportunities for you to grow professionally, starting with our fantastic induction programme which will immerse you into the New Look culture in one of our Stores of Learning. Your territory leader and people partner will work closely with you to identify development opportunities and ensure you are given the tools to drive your own career.

Along with some exciting benefits.

• 40% staff discount
• Monthly 25% off privilege vouchers for family and friends to enjoy
• Quarterly sample sales
• Stakeholder Pension

Don’t take it from us, next time you’re in one of our stores ask to speak to a manager and they’ll tell you all about it!

We pride ourselves in being a flexible employer. Although this is a full‑time role, our colleagues work a range of patterns. If you have a specific pattern in mind, we are keen to discuss this with you in line with the output needed for the role.