Deputy Manager

Shepherd Neame Ltd; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A historic pub group in London is seeking an energetic Deputy Manager to support the General Manager in running the business. You will lead a team, drive growth, and ensure exceptional customer service. If you have hospitality leadership experience and a desire for a rewarding challenge, this is the role for you. Enjoy competitive pay and various perks in a beautifully refurbished venue.

Benefits

Competitive salary

Share of tips

Early wage withdrawal scheme

25% discount on food and drink

25% discount on hotel bookings

Up to 40% discount from the Visitor Centre Shop

Workplace Mental Health Platform access

Company pension plan

Opportunity for growth within the company

Flexible working hours

Qualifications

• Previous experience of leading a team within hospitality or a service-led environment.
• Energetic and enthusiastic approach to leadership.
• Desire to take on a rewarding challenge.

Responsibilities

• Support the General Manager with day-to-day running of the business.
• Deputise in their absence.
• Drive delivery of continued growth and customer satisfaction.
• Assist in creating an inclusive culture.
• Lead and develop the team.
• Ensure excellent customer service at every opportunity.

Skills

Leadership in hospitality or service-led environment

Energy and enthusiasm

Customer service excellence

Job description

About the Role

As an ambassador for our brand, this role will see you supporting the General Manager with the day to day running of the business, deputising in their absence, and driving the delivery of continued growth and customer satisfaction at site. Assisting the creation of an inclusive culture within the business, you will work closely with the team, leading and developing them whilst ensuring that they offer excellent customer service at every opportunity.

Shepherd Neame is on the lookout for a Deputy Manager with bundles of energy and enthusiasm to join our team, so if you have previous experience of leading a team from within either the hospitality or a service-led environment and you are looking for a new and rewarding challenge; this may be just the job for you.

Responsibilities

• Support the General Manager with day‑to‑day running of the business.
• Deputise in their absence.
• Drive delivery of continued growth and customer satisfaction.
• Assist in creating an inclusive culture.
• Lead and develop the team.
• Ensure excellent customer service at every opportunity.

Qualifications

• Previous experience of leading a team within hospitality or a service‑led environment.
• Bundles of energy and enthusiasm.
• Desire to take on a new and rewarding challenge.

About the Venue

The Hoop and Grapes is a historic pub on Farringdon Street in the heart of London, with roots dating back to the early 18th century. Currently closed for extensive renovations, we’re restoring this Grade II listed building to create a stunning venue that blends traditional charm with modern hospitality. When we reopen, we’ll offer great food, drinks, and a warm welcome to a diverse mix of locals, city professionals, and visitors. This is an exciting time to join our team and be part of bringing a landmark pub back to life and delivering exceptional experiences in a beautifully refurbished setting.

About the Company

Britain’s oldest brewer, Shepherd Neame, has been based in the market town of Faversham, Kent for over 300 years. An independent family business, we boast an award‑winning visitor centre and more than 300 pubs and hotels throughout London and the South East, from the historic heart of the City to the Kent coastline. We employ around 1,500 team members across our pub estate and more than 270 at our Brewery and Support Office.

Benefits & Perks

• Competitive salary or hourly pay rate
• A share of tips in addition to your pay
• Early wage withdrawal scheme
• 25% discount on food and drink at Shepherd Neame Managed Houses
• 25% discount on overnight Managed House Hotel bookings
• Up to 40% discount on select purchases from the Visitor Centre Shop at Faversham
• Sheps Hut discounts and special offers hub on 100’s of high street shops and services
• Access to a Workplace Mental Health Platform
• Company pension plan
• The opportunity to develop & move within our pubs, the Brewery & Support Office
• Flexible working hours

Our Core Values

Working Together, Pride and Passion, Authenticity, Sheps Spirit.