Deputy Manager

Pets at Home Limited; City Of London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading pet care business is seeking a Deputy Manager for their Balham store. You will assist in daily operations, manage a team, and ensure a high-quality customer experience. The ideal candidate has retail management experience and strong leadership skills. This role offers comprehensive training and competitive benefits including an annual bonus and paid leave.

Benefits

Annual bonus opportunities

28 days paid leave

Birthday off

Life assurance worth 4x salary

4% company pension contribution

Colleague discounts

Qualifications

• At least 1 year of management experience in a retail environment.
• Passionate about retail and delivering exceptional results.
• Flexible to work a 7-day shift pattern, including weekends and bank holidays.
• Excellent communication and leadership skills.
• Willing to commit to 6 months of training.

Responsibilities

• Inspire and lead your team to create a customer-focused environment.
• Drive sales performance and achieve key KPIs.
• Oversee store operations and compliance with health and safety.
• Act as Duty Manager when the Store Manager is unavailable.
• Contribute to the store's overall success.

Skills

Management experience

Communication skills

Leadership skills

Job description

We're looking for a Deputy Manager to join our team in Balham. As the Deputy Store Manager, you'll work closely with the Store Manager to oversee the store's day-to-day operations and ensure the best possible experience for our customers and their pets. When the Store Manager is unavailable, you'll take full responsibility for the store, leading the team and managing all aspects of the business, from recruitment and performance management to stock control and maintaining our high standards. Your key responsibilities will include:

Responsibilities

• Inspiring and leading your team to create a fun, engaging, and customer-focused environment.
• Driving sales performance and achieving key KPIs.
• Overseeing store operations, including recruitment, stock management, and compliance with health and safety.
• Acting as Duty Manager when the Store Manager is unavailable.
• Leading by example and contributing to the store's overall success.

We'll provide comprehensive training and development opportunities to ensure you have the skills and knowledge to deliver exceptional service and care to our customers and their pets.

Qualifications

• Have at least 1 year of management experience in a retail environment.
• Are passionate about retail and delivering exceptional results.
• Are flexible to work a 7-day shift pattern, including weekends and bank holidays.
• Have excellent communication and leadership skills to engage and inspire your team.
• Are ready to commit to 6 months of training, covering customer service, health and safety, and pet care.

We're Pets at Home, one of the UK's leading pet care businesses. If you're passionate about pets, you'll love our Pet Care Centres, which include everything from pet products and grooming salons to Vets for Pets practices. Our centres are hubs of the community, bringing people together to help local pet owners provide the best care for their companions.

Benefits

• Annual bonus opportunities.
• 28 days paid leave, rising to 33 days after 2 years (including bank holidays).
• Your birthday off to celebrate in style.
• Life assurance worth 4x your annual salary.
• A 4% company pension contribution.
• Colleague discounts, including 20% off Pets at Home and 30% off our own-brand products.