Deputy Manager

Shepherd Neame; Canterbury; On-site; GBP 60,000 - 80,000; Full time

Job summary

An independent family brewery in Canterbury seeks a Deputy Manager to support day-to-day operations and enhance customer satisfaction. The ideal candidate will have experience in leading teams in hospitality or related sectors. Responsibilities include supporting the General Manager and driving business growth. The brewery offers a competitive salary, career development opportunities, and various employee discounts, creating a rewarding work environment for those enthusiastic about service excellence.

Benefits

Competitive salary

Share of tips

Early wage withdrawal scheme

25% discount on food and drink

Access to mental health platform

Company pension plan

Flexible working hours

Qualifications

• Previous experience in hospitality or service-led environment.
• Ability to lead a team and support management.
• Strong focus on customer satisfaction and growth.

Responsibilities

• Support the General Manager in daily operations.
• Deputize in the absence of the General Manager.
• Drive customer satisfaction and team development.

Skills

Team leadership

Customer service excellence

Enthusiasm and energy

Job description

Shepherd Neame is on the lookout for a Deputy Manager with bundles of energy and enthusiasm to join our team, so if you have previous experience of leading a team from within either the hospitality or a service led environment and you are looking for a new and rewarding challenge; this may be just the job for you.

One of Canterbury’s oldest buildings, the Parrot was built on Roman foundations in the 14th century. Tucked away down a picturesque cobbled street in the heart of Canterbury, the pub offers a wealth of medieval beams, oak floorboards and authentic open fires providing an atmospheric backdrop to food and drink.

Role Overview

As an ambassador for our brand, this role will see you supporting the General Manager with the day to day running of the business, deputising in their absence, and driving the delivery of continued growth and customer satisfaction at site. Assisting the creation of an inclusive culture within the business, you will work closely with the team, leading and developing them whilst ensuring that they offer excellent customer service at every opportunity.

WHATS IN IT FOR YOU?

• Competitive salary or hourly pay rate
• A share of tips in addition to your pay
• Early wage withdrawal scheme
• 25% discount on food and drink at Shepherd Neame Managed Houses
• 25% discount on overnight Managed House Hotel bookings
• Up to 40% discount on select purchases from the Visitor Centre Shop at Faversham
• Sheps Hut discounts and special offers hub on 100's of high street shops and services
• Access to a Workplace Mental Health Platform
• Company pension plan
• The opportunity to develop & move within our pubs, the Brewery & Support Office
• Flexible working hours

Shepherd Neame may be Britain’s oldest brewer but our approach is anything but old-fashioned. We are an authentic, independent business, yet flexible and agile, and that has enabled us to survive and thrive based on the following Sheps Skills:

• Working Together
• Pride and Passion
• Authenticity
• Sheps Spirit

WHO ARE WE?

Britain’s oldest brewer, Shepherd Neame, has been based in the market town of Faversham, Kent for over 300 years. An independent family business, we boast an award-winning visitor centre and more than 300 pubs and hotels throughout London and the South East, from the historic heart of the City to the Kent coastline. We employ around 1,500 team members across our pub estate and more than 270 at our Brewery and Support Office.

Diversity, equality, and inclusion matter to Shepherd Neame. If you think you would be suited this role we would welcome your application regardless of age, disability status, ethnicity, gender, religion or sexual orientation. We strive to provide an inclusive and supportive working environment where all employees feel respected and supported in fulfilling their potential.