Deputy Manager

Active Care Group Recruitment; Blackburn; On-site; GBP 30,000; Full time

Job summary

A leading healthcare provider in Blackburn is seeking a Deputy Manager to oversee service provision and ensure compliance with relevant legislation. Responsibilities include staff supervision, resource management, and training. The ideal candidate will have supervisory experience in health and social care, strong organizational skills, and a commitment to high-quality service delivery. A supportive work environment offering various employee benefits is provided.

Benefits

25 days plus bank holidays

Birthday off

Active Learning Hub for training and development

Active Reward App for discounts

Free 24-hour Employee Assistance Programme

Nest Personal Pension account

Medicash Health Plan access

Active Awards programme for outstanding behaviours

Enhanced Sick & Maternity Pay benefits

Refer a Friend Scheme

Qualifications

• Minimum 1 year's supervisory experience in health and social care.
• Full working knowledge of the Mental Capacity Act, DoLS, and Safeguarding frameworks.
• Ability to manage challenging situations effectively.

Responsibilities

• Ensure required resources for service users.
• Monitor service provision for compliance.
• Support in staff training and induction.
• Conduct staff supervisions and appraisals.

Skills

Organisational skills

Time management

Communication skills

Interpersonal skills

Self-confidence

Education

Level 3 NVQ or QCF Diploma in Health & Social Care

Working towards Level 5 Diploma

Job description

Come and join one of the UK’s largest independent providers in neuro and mental healthcare. We proudly employ over 4000+ people - no matter what your experience, we have jobs for everyone.

We'd like you to join us as a Deputy Manager at our service Blackburn Road in Lancashire.

Blackburn Road offers both long and short-term care in addition to respite breaks for adults with diagnosed mental health conditions. The house is purposefully small with seven beds to offer a calm, tranquil and homely setting for residents, allowing them to focus on what’s important to them.

What you'll be working:

• Full time hours - 37.5 hours per week
• 9-5 Mon - Friday
• £30,000 per annum

What you'll be doing:

• Ensuring the service has the required level of resources to support the service users. Including ensuring that the service is fully staffed according to agreed levels.
• Maintain the resource maps, working with the scheduling department.
• Monitor service provision to ensure full compliance with all relevant legislation in line organisational, regulatory and legal requirements.
• Keep up to date with any changes, or new legislation affecting the provision of services.
• Support in the delivery of training for inductees and existing employees, as required.
• Attend and support CQC inspections to ensure 100% compliant.
• Plan and attend service user reviews.
• Support Service Manager with service based finances and budgets, in accordance with the finance department procedures.
• Support Quality Assurance activities of own and other services, achieving 100% compliance.
• Liaising with external stakeholders including medical professionals, care managers, families, advocates, therapists, prospective service users.
• Ensure individual service user documentation is kept up-to-date and accurate at all times.
• Line manage allocated staff team, including conducting staff supervisions and appraisals.
• Ensure a high quality of service user care and support is maintained at all times, in line with the PCPs.
• Develop the performance of others through effective coaching and line management.
• Conduct investigations and lead on formal performance management hearings for any employee issues not limited to own service location.
• Ensure all identified staff training is up to date and in accordance to their roles and needs of the service.

What you'll have:

• Strong organisational, time management, planning and communication skills.
• Flexible, professional, and positive approach to multi-site working.
• Minimum 1 year's supervisory experience in the health and social care sector.
• Minimum of Level 3 NVQ or QCF Diploma in Health & Social Care and working towards Level 5 Diploma.
• Full working knowledge of the Mental Capacity Act (MCA), Deprivation of Liberty Safeguards (DoLS) and Safeguarding frameworks.
• Ability to work as part of a team and as an individual. To provide direction to team supervisors and support workers.
• Self-confidence and the ability to manage challenging situations.
• Ability to address and respond to employee issues in a fair and consistent manner. Including informal and formal performance management.
• Excellent interpersonal, verbal and written communication skills
• Successful candidates will be required to undergo an Enhanced DBS

We also want to ensure that individuals with disabilities are provided reasonable facilities to participate in job applications or interviews to perform essential job functions. To support this, we are a Disability Confident committed employer.

What to look forward to:

• 25 days plus bank holidays
• Birthday off
• Join the Active Learning Hub and benefit from a wide range of e learning and face to face training and development opportunities
• Active Reward App giving discounts and savings on your weekly shop
• Free 24 hour confidential Employee Assistance Programme Helpline & App to support with legal, health, wellbeing, relationship and consumer advice
• A Nest Personal Pension account
• Access to join a Medicash Health Plan for you and your family to save money on everyday health essentials – like going to the dentist or opticians
• We recognise outstanding Active Behaviours via the Active Awards programme
• Enhanced Sick & Maternity Pay benefits
• Refer a Friend Scheme and earn yourself up to £1000 by recommending someone you know
• ……and, of course, the support and guidance of our qualified clinical and business leadership teams so that you can really develop your career with Active Care Group