Deputy Manager

Iceland Foods; Barmouth; On-site; GBP 25,000 - 40,000; Full time

Benefits offered by this job

15% discount in all Iceland and The Food Warehouse stores

33 days holiday (including Bank Holidays)

Healthcare plan option

Long service awards

Job summary

Iceland Foods is seeking a retail manager in Barmouth, Wales, to maximize store performance and enhance team engagement. You'll lead a team, ensuring excellent customer service and legal compliance while actively driving sales.

The successful candidate will have proven experience in retail management, strong leadership skills, and the ability to work in a fast-paced environment. Besides a supportive and inclusive work environment, the role offers various benefits including discounts, holiday entitlement, and career progression opportunities.

Qualifications

• Proven experience in a retail management role.
• Ability to work in a fast-paced environment and manage priorities.
• Flexibility to work across different stores.

Responsibilities

• Maximise profit by reviewing store performance weekly.
• Drive team engagement and foster an inclusive culture.
• Ensure legal compliance and implement health & safety policies.

Skills

Retail management experience

Leadership skills

Communication skills

Customer-focused

Problem-solving skills

Job description

Key Responsibilities

Maximise profit

• Play an active role in all areas of store performance, reviewing sales, operations, and digital performance weekly to identify priorities and drive actions to improve results.
• Focus on delivering great availability and cost controls through excellent processes.
• Create a culture of "sell a £, save a £" to maximise store sales and profit.
• Deliver on all agreed KPIs.

Engage, Develop & Retain Great People

• Support the Store Manager with Talking Shop and work well with the Talking Shop representative.
• Drive team engagement by communicating effectively and showing appreciation and respect for every team member.
• Foster an inclusive culture where everyone can be their best at work.
• Take a proactive approach to upskilling the team using all available resources, development options, and on‑the‑job coaching to grow talent and improve capability.
• Manage the team effectively using performance processes and continuous conversations.

Doing The Right Processes And Doing Them Right

• Ensure a store walk is completed daily to focus on what the customer sees and take relevant action.
• Role‑model a proactive approach to service, both in‑store and at the doorstep, always aiming to be the best place to shop.
• Ensure all cash handling and security policies and processes are fully implemented in the store.
• Deliver the best digital service by implementing all "One Best Way" processes in the store through the team.
• Ensure legal compliance across all areas to minimise any risk to the business.
• Implement all health and safety policies and processes fully in the store, keeping teams and customers safe.

Leadership

• Lead by example to get the best from the team and provide the best service to customers.
• Be approachable and respectful to customers and colleagues.
• Work together with enthusiasm and take action to reduce waste.
• Show consideration for the business and its people.
• Take full responsibility for the store operation, colleagues, and customers in the Store Manager’s absence.
• Communicate effectively, having regular conversations and listening to understand.
• Plan in advance, prioritising key tasks and activities.
• Set the pace of the team by being hands‑on to deliver a great store.
• Solve problems by making the right decisions for the store.
• Coach the team by asking the right questions to drive performance and help them be their best.
• Delegate tasks at the right time to the right colleagues.
• Motivate the team to deliver consistent operational standards.

Required Skills & Experience

• Proven experience in a retail management role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to work in a fast‑paced environment and manage priorities.
• Customer‑focused with a passion for delivering outstanding service.
• Strong problem‑solving and decision‑making abilities.
• Flexibility to work across different stores.

What We Offer

• 15% discount in all Iceland and The Food Warehouse stores.
• 33 days holiday (including Bank Holidays).
• Christmas vouchers – increasing with length of service.
• Refer a Friend scheme.
• Christmas saving schemes.
• Long service awards.
• Option to join a healthcare plan.
• Grocery Aid for free and confidential financial, emotional and practical support.
• Clear career pathways with opportunities for development and progression.
• A supportive and inclusive work environment.