Deputy Housekeeping Manager

Relaischateaux; Cartmel Fell; On-site; GBP 33,000 - 36,000; Full time

Benefits offered by this job

Canteen

Company events

Company pension

Discounted or free food

Employee discount

Free or subsidised travel

Gym membership

On-site parking

Relocation assistance may be available

Staff transport provided free between…

Job summary

Gilpin Hotel & Lake House, a 5‑star luxury retreat in the Lake District, invites applications for a Deputy Housekeeping Manager. You will lead a team to maintain immaculate spaces, oversee room turnovers and deep cleans, and partner with Front Office, Estates, Spa, and F&B to ensure seamless operations.

The role blends leadership with hands‑on housekeeping, demanding a high level of presentation, guest service, and reliability. Salary ranges £33,000–£36,000 plus gratuities, 45 hours weekly.

Qualifications

• Experience in luxury hotel housekeeping and managing a team.
• Impeccable attention to detail and presentation standards.
• Ability to lead, train, and coach staff with a calm, professional approach.
• Willingness to undertake daily hands‑on cleaning tasks and operate collaboratively.

Responsibilities

• Leads with calm confidence, supporting the team and ensuring professional, warm guest interactions.
• Carries out room resets, deep cleans, replenishes amenities, and public‑area presentation to high standards.
• Oversees daily rhythm across departures, arrivals, turnovers, turndown, and deep‑clean schedules.
• Inspects linens, lighting, scent, layout, amenities, and overall luxury feel.
• Works with Front Office, Estates, Spa, and F&B to resolve issues and maintain smooth operations.
• Coaches the team in cleaning techniques, product use, equipment care, and luxury finishing touches.
• Supports stock control, equipment upkeep, and prompt maintenance issue reporting.
• Responds to guest requests with grace, handles feedback professionally, and ensures privacy.
• Upholds Gilpin's calm, order, and heartfelt care to elevate the guest experience.

Skills

Leadership

Attention to detail

Guest service

Flexibility

Teamwork

Physical fitness

Job description

Deputy Housekeeping Manager - 5-Star Luxury Hotel (Full-Time)

Step into a role that blends hands‑on housekeeping excellence with the quiet magic of the Lake District. As Deputy Housekeeping Manager at Gilpin Hotel & Lake House, you'll help lead the team who shape the aesthetic, calm, and immaculate presentation of our luxury retreat - ensuring every space feels exceptional, serene, and beautifully cared for.

Set within the heart of the Lake District National Park, Gilpin Hotel & Lake House is part of Relais & Châteaux and Pride of Britain Hotels , celebrated for exceptional hospitality, refined presentation, and warm, personalised service.

Housekeeping is truly the heart of Gilpin - the quiet heroes who ensure every room, lodge, suite, and public space looks and feels exceptional. As Deputy Housekeeping Manager, you’ll support the Housekeeping Manager in delivering 5‑star standards across the estate, combining leadership with a highly practical, hands‑on approach.

You’ll work alongside the team each day, maintain immaculate spaces, coordinate the rhythm of housekeeping operations, and ensure every detail reflects Gilpin's signature calm, order, and understated luxury.

Your Role as Deputy Housekeeping Manager

• Leads with calm confidence, supporting the team throughout the day and ensuring every interaction with guests and colleagues feels professional, warm, and quietly exceptional.
• Carries out room resets proactively, deep cleans, replenishes amenities, focusses on bathroom detailing, linen changes, and public‑area presentation, working shoulder‑to‑shoulder with the team to maintain immaculate standards.
• Oversees the rhythm of the day across departures, arrivals, lodge turnovers, turndown service, deep‑clean schedules, and urgent housekeeping requirements, ensuring seamless transitions and serene surroundings.
• Inspects and refines the details - linens, lighting, scent, layout, amenities, and overall feel, ensuring every space meets Gilpin's luxury expectations.
• Works closely with Front Office, Estates, Spa, and F&B to resolve issues quickly, support guest movements, and maintain smooth operations across the estate.
• Coaches the team in cleaning techniques, product use, equipment care, and luxury finishing touches, helping build confidence, consistency, and pride.
• Supports stock control, ensures equipment is fit for purpose, reports maintenance issues promptly, and follows up to ensure swift resolution.
• Responds to guest requests with grace, handle feedback professionally, and ensure privacy, comfort, and a sense of being genuinely cared for.
• Upholds our promise of calm, order, and heartfelt care, elevating the guest experience through thoughtful touches and immaculate presentation.

What You Bring

• Strong housekeeping experience within a high‑end or luxury environment.
• Impeccable attention to detail and pride in presentation.
• Confidence working both solo and within a close‑knit team.
• High physical fitness and willingness to undertake daily hands‑on cleaning tasks.
• Flexibility, initiative, and a calm, professional presence.
• Strong organisational skills and the ability to juggle multiple priorities.
• A warm, guest‑focused approach and confidence interacting with guests.
• A willingness to embrace a varied role across cleaning, leadership, guest support, and operations.

What We Offer

A stunning work environment within a Michelin Key‑awarded hotel.

Meals on shift, uniform, and generous gratuities.

A beautiful Lake District setting that inspires every day.

The pride of contributing to a property recognised with 5 AA Red Stars and Two Michelin Keys.

The prestige of working within Relais & Châteaux and Pride of Britain Hotels - becoming part of a global community of exceptional hotels and restaurants united by passion, authenticity, and local tradition.

Bring your passion for exceptional hospitality to Gilpin - if you're ready to bring energy, skill, and consistency to a high‑performing team, we'd love to hear from you.

Salary: £33,000 - £36,000 per year, depending on experience

Gratuities: £643 per month (average)

Hours: 45 hours per week.

• Canteen
• Company events
• Company pension
• Discounted or free food
• Employee discount
• Free or subsidised travel
• Gym membership
• On-site parking
• Relocation assistance may be available
• Staff transport provided free between staff houses and hotel