Deputy Hotel Services Manager

HCA Healthcare UK; Wilmslow; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A leading healthcare provider in the UK is seeking a Deputy Hotel Services Manager to oversee multiple teams, including Front of House and Catering, ensuring exceptional patient experience. The role demands strong management skills and experience in high-end hospitality environments. This full-time position offers a competitive salary and comprehensive benefits.

Benefits

Private Healthcare Insurance

Private pension contribution

264 hours holiday per year

Discounts with over 800 major retailers

Qualifications

• Experience in a management role in hospitality.
• Strong ability to manage teams and HR processes.
• Proven track record in customer service.

Responsibilities

• Deputise for the Hotel Services Manager and manage multiple teams.
• Oversee Hotel Services budgets and ensure smooth site operations.
• Facilitate professional development of managers and supervisors.

Skills

Management and leadership skills

Working in 5* environment

Health and Safety procedures

Good verbal and non-verbal communication skills

Good time management

Excellent organisational skills

Job description

Role – Deputy Hotel Services Manager

Location – Manchester, Multi-sites including, The Christie Private Care, The Wilmslow and Outpatient Centres

Full Time - 37.5 hours

Permanent

Salary – Competitive dependant experience + Benefits (pension, health cover, flexible benefits and excellent career development)

We have an exciting opportunity for a Deputy Hotel Services Manager to join our Manchester Facilities.

This a fantastic opportunity for someone with high end customer experience training, who can help ensure our teams are providing a first-class patient experience.

Your role as a Deputy Hotel Services Manager, you will deputise for the Hotel Services Manager and help manage multiple teams from Front of House, Catering, Housekeeping and Portering services to the hospital, continually aiming to exceed customer expectations.

You will feedback incentives to the Senior Managers on how we can grow and retain our teams and ensure the patient experience of everyone coming into our premises, is always positive and our teams first focus.

At HCA UK we care about what you care about. We care that you want to deliver the very best care. We care that you want a career you can be proud of. We care that you want working conditions that support your health and wellbeing. Let us care for you and your career, the same way you do for others.

Duties & Responsibilities

• Deputise for the Hotel Services Manager, managing teams and HR processes
• Manage and have responsibility for Hotel Services budgets
• Ensure the use of corporate contracts working with external contractors to ensure smooth running of the site
• Facilitate professional and personal development of managers and supervisors
• Support with audits, inspections and executive rounding’s across Hotel Services
• Manage patient satisfaction results for the hospital, setting up action plans with relevant stakeholders
• Managing Multi - sites across the Manchester area

Skills & experience

• Management and leadership skills
• Working in 5* environment
• Health and Safety procedures
• Good verbal and non-verbal communication skills
• Good time management with the ability to prioritise and deliver to deadlines
• Excellent organisational skills

Why HCA UK?

Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.

We believe that by caring for our employees, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As a Deputy Hotel Services Manager, you’ll be eligible for:

• For 40 hours full time contracts, 264 hours holiday each year (inclusive of bank holidays) increasing with service, with option to buy or sell leave to suit you. This is pro‑rata for part time contracts.
• Private Healthcare Insurance for treatment at our leading hospitals
• Private pension contribution which increases with length of service
• Season Ticket Loan and Cycle to Work scheme
• Group Life Assurance from day one
• Critical illness cover
• Enhanced Maternity and Paternity pay
• Corporate staff discount for all facilities including Maternity packages at The Portland
• Comprehensive range of flexible health, protection and lifestyle benefits to suit you
• Discounts with over 800 major retailers
• Access to wellbeing support tools, through us thrive 365 channels, onsite mental health first aiders, and free counselling up to 6 sessions per annum

Culture and values

At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients, and each other.

Our mission is simple, above all else we’re committed to the care and improvement of human life, a clear statement that extends to both our patients and colleagues. To achieve this, we live and breathe four core values:

• Unique and Individual: We recognise and value everyone as unique and individual
• Kindness and compassion: We treat people with kindness and compassion
• Honesty, integrity and fairness: - We act with absolute honesty, integrity and fairness
• Loyalty, respect and dignity: We trust and treat one another as valued members of the HCA UK family with loyalty, respect and dignity

Reasonable adjustments

We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. As a Disability Confident committed organisation, we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.

International candidates

HCA Healthcare UK hold a Tier 2 sponsorship licence which permits us to be able to recruit the best talent in the UK as well as overseas. The license allows us to support General Visas as well as the Intra-company Transfer Visa for candidates that meet the specific role requirements. Your recruiter will be able to discuss whether this would be applicable to you during the application process, as well as running through any potential financial support with relocation.