Deputy Hospitality Manager

WSH Group; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading catering company is seeking a Deputy Hospitality Manager to oversee daily operations, enhance guest satisfaction, and manage team performance in Greater London. The ideal candidate will possess strong leadership skills, excellent customer service, and a passion for the hospitality industry. Responsibilities include budget management and ensuring compliance with hygiene standards. This is a full-time position with opportunities for career development.

Qualifications

• Proven experience in a high-volume, quality-focused environment.
• Strong leadership and interpersonal skills.
• Excellent communication and customer service skills.
• Financially and commercially astute.

Responsibilities

• Manage the hospitality team including hiring and training.
• Address and resolve guest complaints promptly.
• Oversee daily operations of hospitality services.
• Support budget management for hospitality operations.

Skills

Culinary Experience

Hospitality Management

Event Planning

Customer relationship management

Education

Intermediate Food Hygiene Certificate or above

Tools

Hospitality management software

Job description

Leadership and Management

• Work alongside the head of hospitality to manage the hospitality team including hiring, training, and performance evaluations.
• Foster a positive and productive work environment promoting teamwork and professional development.

Guest Experience

• Work with the head of hospitality to develop and implement strategies to enhance guest satisfaction and loyalty.
• Address and resolve guest complaints and feedback promptly and professionally.
• Monitor and analyse guest feedback to identify areas for improvement.

Operations Management

• Oversee daily operations of all hospitality services including front desk, housekeeping, food and beverage, and event planning.
• Ensure compliance with all health, safety and sanitation regulations.
• Implement and maintain standard operating procedures (SOPs) to ensure consistent service delivery.

Financial Management

• Support with budget management for hospitality operations.
• Monitor financial performance including revenue, expenses and profitability.
• Identify cost‑saving opportunities without compromising quality and service standards.

Strategic Planning

• Stay updated with industry trends and innovations to enhance operational efficiency and guest experience.
• Collaborate with marketing and sales teams to develop promotional strategies and packages.

Vendor and Resource Management

• Negotiate and manage contracts with vendors and suppliers.
• Ensure the availability and quality of resources including supplies and equipment.

Event Coordination

• Oversee the planning and execution of events ensuring all details are managed efficiently.
• Work closely with clients to understand their needs and deliver exceptional event experiences.

Qualifications

• Proven experience as a Deputy Hospitality Manager / Deputy General Manager / Assistant Manager in a high‑volume, quality‑focused environment preferably contract catering.
• Ability to display a real passion for food and customer service.
• Strong leadership, interpersonal skills and an analytical approach to problem solving.
• Demonstrated experience managing training and supporting a team as an important part of your career.
• Excellent communication and customer service skills.
• Strategic thinking and ability to work on own initiative.
• Financially and commercially astute.
• Intermediate Food Hygiene Certificate or above.
• Proficiency in hospitality management software and tools.

Additional Information

For almost 20 years for every client in every location (whether that’s an office, stadium, cathedral or university) we have created beautiful spaces, exciting menus and friendly teams so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people means that we always strive to supercharge our teams’ careers. Better is a daily habit that sits deep within our DNA meaning learning will be front and centre of your experience working with us.

Join us and be part of the food revolution!

BaxterStorey Values

ALWAYS VISIONARY

We strive for better, we never settle, never compromise, never follow. We lead the way blazing our own trail.

WHOLE HEARTEDLY POSITIVE

We are upbeat, motivating and inspiring. Our love for what we do radiates through our food and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example, protecting the planet and supporting local communities.

Interested even if you don’t meet all requirements we like to hear from you. If you are motivated and hungry to learn we can work together to develop your potential.

BaxterStorey is committed to encouraging equality, diversity and inclusion among our workforce.

The aim is for our workforce to be truly representative of all sections of society and our customers and for each team member to feel respected and able to give their best.

And to support our commitment to this we have set ourselves an ED&I (Equity, Diversity and Inclusion).

Remote Work

No

Employment Type

Full‑time

Key Skills

• Culinary Experience
• Restaurant Experience
• Food Service
• Hospitality Management
• Hotel Experience
• Hospitality Experience
• Management Experience
• Event Planning
• Employment & Labor Law
• Project Management Software
• Customer relationship management
• Restaurant Management

Experience

years

Vacancy

1