Deputy Head Receptionist

Brend Hotels; Harrogate; On-site; GBP 28,000; Full time

Job summary

A local family-run hotel group in Barnstaple seeks a Deputy Head Receptionist to oversee hotel bookings and assist in customer service. The role requires strong communication skills and previous experience in hospitality management. Responsibilities include ensuring smooth operations in the absence of the Head Receptionist and maintaining high standards of customer care. The position offers competitive pay, career progression opportunities, and staff discounts. Flexible working hours are integral to this role.

Benefits

Competitive pay

Paid holidays

Share of staff tips

Staff discounts

Career progression opportunities

Qualifications

• Previous experience is essential with a proven track record in relevant areas.
• Ability to work on your own or in a team.
• Flexibility to respond to various work situations.

Responsibilities

• Record and control hotel bookings with accuracy.
• Deal with incoming and outgoing calls professionally.
• Ensure high level of customer care and service.
• Assist Head Receptionist in department management.

Skills

Positive attitude and willingness to learn

Good communication skills

Commitment to delivering high levels of customer service

Team Management

Problem Solving

Office Administration

Reslynx or similar PMS

ResdiaryZonal

Excel and Word

Tools

Reslynx

Excel

Word

Job description

Deputy Head Receptionist

Location: Barnstaple, North Devon. EX31 1LE

Salary: £28,000

Hotel: The Barnstaple Hotel and Leisure Club

Deadline to apply: 21st February 2026

Hours per week: 37.5

As a Deputy Head Receptionist you will have a hands on role and be responsible for recording and monitoring all hotel bookings, ensuring exceptional customer service as well as answering internal and external phone calls. You will assist the Head Receptionist in the smooth running of the department and will take charge in her absence. Flexible working is essential as the role does include various shifts covering a variety of early mornings, later evenings and weekends throughout each week.

Work for the Brend Collection and receive competitive pay, opportunities for progression, share of staff tips, staff discounts at Brend Collection and paid holidays. This is a great opportunity to work for a successful local company in the South West.

What will I be doing?

As a Deputy Head Receptionist at The Barnstaple Hotel, alongside your team, you are responsible for recording and controlling all hotel bookings, communicating with all departments to ensure the highest level of customer care and ensuring your team operate to the same high standards. This is a hands on role so you will also be required to answer internal and external phone calls in a professional and friendly manner. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Record and control hotel bookings with accuracy and effectiveness
• Deal with incoming and outgoing calls in an expeditious manner, recording and passing on messages as well as answering all emails
• Completing day to day office administrative tasks including hotel banking
• Friendly and professional customer service when dealing with customers as well as exceptional customer service skills
• Ensure workstation and office is tidy and equipment is in working order
• Understand and comply with company policy on HASAWA, fire precautions, legal requirements, and perform any other tasks that may be required from time to time.
• Assist other departments wherever necessary and maintain good working relationships
• Assisting the Head Receptionist in the smooth running of the department
• Taking charge of the department in the absence of the Head Receptionist

What are we looking for?

To successfully fill this role as Deputy Head Receptionist at The Barnstaple Hotel, you should maintain the attitude, behaviours, skills, and values that follow:

• Positive attitude and willingness to learn
• Good communication skills
• Commitment to delivering high levels of customer service
• A neat and tidy appearance (hair and fingernails) and adherence to uniform requirements.
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in a team
• Previous experience is essential, with a proven track record in the following areas:

• Team Management
• Problem Solving
• Office Administration
• Reslynx or similar PMS
• ResdiaryZonal
• Excel and Word

What’s in it for me?

There’s plenty of perks when it comes to joining the Brend Collection team which include competitive rates of pay, paid holidays, and a share of staff tips. You’ll also receive discounts when dining at any Brend Collection establishment as well as reduced accommodation rates. Brend Collection are very proud of their wonderful staff and do all they can to develop them, offering support and training throughout their career as well as offering genuine opportunities for career progression within a successful local company.

What is it like to work for Brend Collection?

Brend Collection is a family-run company that has been a leader in West Coast hospitality for over fifty years. We have a passion for excellence and we pour our hearts and souls into making sure we exceed customer expectations time and time again. And, our amazing Team Members are at the heart of it all!