Deputy Head of Student Services (Operations)

GUILDHALL SCHOOL OF MUSIC AND DRAMA; City Of London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading arts institution in London seeks a Deputy Head of Student Services (Operations) to enhance student-centred services. This pivotal role involves managing student wellbeing cases and collaborating with academic departments. Ideal candidates are dynamic leaders with a passion for developing supported systems. Applications must include a completed form, with interviews scheduled for mid-December 2025.

Qualifications

• Experience in operational delivery of student services.
• Strong ability to manage individual student wellbeing cases.
• Passion for enhancing the student experience.

Responsibilities

• Lead the operational delivery of high-quality student-centred services.
• Act as the principal liaison for academic and professional services.
• Manage triage and referral pathways effectively.

Skills

Dynamic leadership

Effective communication

Operational excellence

Project management

Job description

We are seeking a dynamic and skilled individual to join our Student Services leadership team as Deputy Head of Student Services (Operations) — a pivotal role responsible for the operational delivery of high-quality, student-centred services.

As a senior member of the team, the role holder will:

• Act as a principal liaison for operational activities across academic departments and professional services.
• Work closely with the leadership team and senior managers on individual student wellbeing cases and formal support processes, including Student of Concern and Support to Train and Study.
• Play a central role in advancing the School’s strategic ambition to deliver a ‘one-school’, student‑centred support framework for mental health, disability, and wellbeing.

The role holder will deputise for the Head of Student Services and lead the day-to-day running of student-facing services, including enquiry management, triage and referral pathways, and case coordination.

The Deputy Head will also play a significant role in service enhancement initiatives and project management, operational compliance, and quality assurance, and driving efficiency, responsiveness, and alignment with institutional priorities.

This role is ideal for someone who thrives in a fast‑paced environment, enjoys developing and implementing new systems and processes, and is passionate about enhancing the student experience through optimised support functions.

This post is exempt from the Rehabilitation of Offenders Act and as part of the selection process the successful applicant will be required to obtain an enhanced Disclosure & Barring Service check.

Interviews will be held w/c 15th December 2025.

All applications must include a completed application form. Please note that late applications will not be accepted.