Deputy Head of IT Services - Hybrid Leadership

Wigan & Leigh College; Wigan; On-site; GBP 40,000 - 55,000; Full time

Job summary

An educational institution in England is seeking a Deputy Head of IT Services. This role involves supervising the Desktop Support Team, ensuring high-quality IT service delivery, and providing technical leadership. Candidates should have proven IT support experience, strong leadership abilities, and familiarity with desktop operations. The position offers various benefits including health support and development opportunities. Successful candidates will be motivated leaders with excellent problem-solving and communication skills.

Benefits

Health and wellbeing support

Flexible working

Discounts on travel and gym memberships

Qualifications

• Proven experience in IT support with supervisory responsibility.
• Strong understanding of desktop support operations and helpdesk systems.
• Demonstrated ability to manage and motivate a team.

Responsibilities

• Supervise the daily activities of the Desktop Support Team.
• Monitor and manage IT helpdesk system for support tickets.
• Provide technical leadership and mentorship to IT team members.

Skills

Leadership and Team Management

Operational Efficiency

Technical Problem-Solving and Guidance

Customer Service Orientation

Education

Relevant professional certifications (e.g., ITIL, Microsoft)

Tools

Microsoft technologies

Job description

An educational institution in England is seeking a Deputy Head of IT Services. This role involves supervising the Desktop Support Team, ensuring high-quality IT service delivery, and providing technical leadership. Candidates should have proven IT support experience, strong leadership abilities, and familiarity with desktop operations. The position offers various benefits including health support and development opportunities. Successful candidates will be motivated leaders with excellent problem-solving and communication skills.