Deputy GM: Lead Teams, Grow Sales & Guest Experience

PizzaExpress Restaurants Ltd; Twickenham; On-site; GBP 125,000 - 150,000; Full time

Job summary

A leading restaurant chain in the UK is seeking a Deputy General Manager to support the General Manager and lead a team in delivering outstanding customer service. The role involves P&L management, coaching team members, and maintaining high standards of quality and safety. Ideal candidates will possess strong leadership skills, experience in financial management, and a passion for delivering exceptional customer experiences. Join a dynamic environment with opportunities for development and progression.

Benefits

Bonus Scheme of up to 20%

A share of Tronc

Free Food on shift

Pension & Life Assurance

50% discount on food and drink when you’re not working

Wagestream access to earned wages

Wellbeing Support

Referral Bonus of £1000

Qualifications

• Ability to inspire and lead a team effectively.
• Exposure to managing a P&L, budgeting, or financial analysis to drive optimal performance.
• Experience delivering outstanding service and understanding customer needs.

Responsibilities

• Collaborate with the General Manager, providing support across all management tasks.
• Maintain and uphold high standards consistently across quality, safety, and food.
• Lead and coach your team towards achieving outstanding success.
• Strive for excellence in delivering memorable service to our customers.

Skills

Leadership Skills

Financial Management

Customer Service Excellence

Job description

A leading restaurant chain in the UK is seeking a Deputy General Manager to support the General Manager and lead a team in delivering outstanding customer service. The role involves P&L management, coaching team members, and maintaining high standards of quality and safety. Ideal candidates will possess strong leadership skills, experience in financial management, and a passion for delivering exceptional customer experiences. Join a dynamic environment with opportunities for development and progression.