Deputy General Manager - The Potters Heron, Chandlers Ford

Heartwood Inns; Eastleigh; On-site; GBP 35,000 - 42,000; Full time

Job summary

A leading hospitality group in Eastleigh is looking for a Deputy General Manager to lead a vibrant team at The Potters Heron. The ideal candidate will possess strong leadership skills, a passion for dining excellence, and experience in managing busy operations. This role offers competitive salary, career development through training programs, and enticing employee perks. Join our award-winning team and help create memorable guest experiences.

Benefits

Competitive salary including Tronc

Industry-leading training and development platform

Employee Assistance Program

Retailer discounts

Enhanced Maternity & Paternity package

Refer a Friend Bonus

Pay access through EarlyPay

Food discounts at Heartwood Inns

Birthday gift

Long Service Recognition Awards

Cycle to Work Scheme

Qualifications

• Great presence and vibrant personality required.
• Experience running busy operations and overseeing large teams.
• Proven ability to deliver business growth, budgets, and staff retention.

Responsibilities

• Assist the General Manager and demonstrate leadership.
• Maintain high standards across all business areas.

Skills

Leadership skills

Team player

Business growth experience

High standards maintenance

Motivating team

Job description

Deputy General Manager – The Potters Heron, Chandlers Ford

On Target Earnings: 42,000

The Potters Heron will be opening in Early 2026!

We are excited to announce our next opening in Chandlers Ford in early 2026, and we have a superb opportunity for an outstanding Deputy General Manager to join and support leading our team! Following twenty years of independent ownership, this beautiful thatched roof hotel and dining space has been acquired by us here at The Heartwood Collection.

The Potters Heron has historically been thought of with fondness as an established hotel venue and will now enter an extensive multi-million pound refurbishment to create a warm and elegant 54-room inn with a 200 capacity restaurant dining space.

This inn will feature Heartwood's signature quirky welcoming style with cosy snugs, rich colour schemes and textures that reflect the history of the pub and the local area.

Recently announced in the Sunday Times Top 100 Places to Work, Heartwood Collection is an award‑winning collection of cosy pubs and atmospheric brasseries at the heart of their local communities serving great fresh, seasonal food.

Brasserie Blanc, the French brasserie business inspired by Raymond Blanc and Heartwood Inns is renowned for being a home-from-home.

Our strength is in our enduring community of like‑minded individuals; warm and genuine to our core.

Unforgettable moments are rooted in our commitment to seasonality, the curiosity of our people, and the pleasure of our guests.

What we offer

• Competitive salary including Tronc
• Stepping Stones – Our industry‑leading training and development platform which supports progression for those who want it
• Employee Assistance Program with Hospitality Action
• The Pantry – 100's of retailers and experience discounts through Reward Gateway
• Enhanced Maternity & Paternity package
• Refer a Friend Bonus up to 1500
• Instant access to pay you have already earned through EarlyPay
• 50% off food at any Heartwood Inns or Brasserie Blanc
• 20% off food at any Heartwood Inns or Brasserie Blanc with friends and family discount
• 10% off company gift cards
• A thoughtful gift to celebrate your birthday
• Long Service Recognition Awards
• Cycle to Work Scheme

Ideal Candidate

• Will have a great presence and a vibrant personality
• Assist the General Manager and be able to demonstrate leadership skills
• Be a real team player who thrives on motivation and empowering your team
• Have experience in running busy operations and overseeing large teams
• Ability to maintain high standards across all areas of the business
• Proven experience in delivering business growth, budgets, staff retention
• Our investment in your development.

About us

The Heartwood Collection currently has over 40 locations, including Brasserie Blanc restaurants and our lovely Heartwood Inn pubs, many of which now feature beautiful boutique bedrooms.

We are aiming to grow to 61 sites by 2027, which could add up to 500 bedrooms over the next four years.

We're really excited about the amazing opportunities this growth will create, and we hope you are too! It's a great chance for you to take the next step in your career and develop with us through our unique "Stepping Stones" training and development programme.

Heartwood Collection is a multi award‑winning hospitality group:

Awards

• Sunday Times Best Places to Work winner 2024
• Double winner at the Publican Awards 2024
• R200
• SRA 3 star rated
• plus many more!

OTE is based on a 48-hour working week and the TRONC is calculated from the expected 6 months' site average.