Deputy General Manager

x+why; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A private members' club in London is seeking a Deputy General Manager to support the General Manager in daily operations. This role involves ensuring high service standards, leading staff recruitment and training, and maintaining an exemplary guest experience. The ideal candidate will have a background in hospitality with expertise in operational excellence and a passion for people development. Join a collaborative team that values support and fun in the workplace.

Qualifications

• Experienced hospitality leader who's hands-on and calm under pressure.
• Passionate about guest experiences and operational excellence.
• Strong understanding of financial performance.

Responsibilities

• Support daily operations and maintain high service standards.
• Lead recruitment, training, and development of staff.
• Ensure the venue is ready for guests and events.

Skills

People leadership

Organisational skills

Operational excellence

Decision making

Job description

The Arding Rooms is a unique private members club, located within the beautifully restored Arding & Hobbs building in the heart of Clapham Junction. A thoughtful blend of Art Deco eccentricity with a modern, creative spirit, we have created a space where high end hospitality meets community, comfort and style.

We are very excited to hiring a Deputy General Manager to support our General Manager to ensure the day-to-day operation of the Club runs seamlessly.

This role is perfect for someone who enjoys being close to the action and knows the value in taking the time to really get to know and understand each and every member.

The bit about us

The Arding Rooms is part of thex+why ecosystem, a collection of hospitality-led workspaces, event venues and private members’ clubs designed to bring people together in meaningful ways.

Located in the heart ofClapham Junction, The Arding Rooms is not only our newest site, but it is also Clapham’s first private members’ club.

Think delicious seasonal food and drink menus, bespoke events, and award-winning design. We are building a community-focused environment where our members can work, meet, unwind and have fun!

Our guiding belief is that business should be a force for good. We care about people and planet as much as profit, and we aim to create spaces that feel welcoming, inclusive and purposeful.

The bit about the role

As Deputy General Manager, you’ll play a central role in the everyday running of this iconic venue. You’ll be a visible presence on the floor, supporting teams through busy services, ensuring events are delivered seamlessly and the venue is always guest ready.

You’ll work closely with the General Manager, taking ownership of daily operations. From food and beverage service, to internal and external events, you’ll help bring everything together, ensuring clear communication, smooth handovers and consistently high standards.

People leadership sits at the heart of this role. You’ll support recruitment, training and development, manage rotas and staffing levels, and help create a positive, respectful culture where teams feel supported and are proud of what they deliver.

The bit about you

An experienced hospitality leader who enjoys being hands-on. You are calm, organised and approachable, and you are comfortable making quick decisions in a demanding environment.

Member experience sits front and centre in everything you do, and you appreciate that it is often the small things that have the biggest impact.

Passionate about operational excellence, people development and creating memorable guest experiences, you also understand the importance of robust financial performance and control.

Experience in restaurants, members’ clubs, hotels or event-led venues is preferred.

Why us?

At x+why, we’re creating a members’ club defined by thoughtful people with high standards, and a genuine love for hospitality. We believe people do their best work when they feel supported, trusted and valued - because that is how great experiences are made.

Plus, you’ll be part of our hugely supportive, collaborative team, who although take their members’ experience very seriously, also want to have a little fun along the way!

What next?

If this sounds like a role you’d enjoy, please click apply.

All applicants must have the right to work in the UK.