Deputy General Manager - Royal Lancaster London

Royal Lancaster London Careers; City of Westminster; On-site; GBP 40,000 - 55,000; Full time

Job summary

A prestigious hotel in London is seeking a passionate Hotel Manager to lead a dedicated team and ensure top-notch service delivery. Responsibilities include overseeing daily operations, budgeting, and fostering a collaborative work environment. The ideal candidate brings strong leadership skills and a commitment to customer satisfaction. This role offers fabulous benefits including discounts, medical insurance, and opportunities for personal development. Join us to build a community where we care about careers, not just jobs.

Benefits

Pension scheme with contributions

50% discount in restaurants and spas

Complimentary stay after probation

Access to private medical insurance

Employee Assistance Programme

Free meals on duty

Discretionary bonus

Qualifications

• Proven experience in a managerial role within the hospitality industry.
• Ability to lead a diverse team and foster a positive environment.
• Strong financial acumen and experience managing budgets.

Responsibilities

• Coordinate and guide managers from all departments.
• Monitor and identify training needs and implement plans.
• Conduct regular inspections of guest rooms and public areas.

Skills

Team leadership

Budget management

Training and development

Customer service excellence

Collaboration

Job description

Join the team that Always Cares!

Are you the type of person that gets out of bed on the right side every day? If so, we would like you to come and join us as a Hotel Manager at the Royal Lancaster London, part of The Landmark Collection where we encourage your personal development and growth. We are located next to Lancaster Gate tube station, and a short distance from Paddington, Bayswater and Marble Arch stations.

Some of our fabulous benefits you will enjoy as a Hotel Manager are:

• Pension scheme with company contributions
• 50% discount in all our restaurants and Spa’s across our properties
• Team member and Friends & Family rates across our properties
• Complimentary stay after passing probation
• Extensive discounts on our benefits platform
• Access to private medical insurance
• Support through development plans, apprenticeships and world-class management development programmes including educational sponsorship to be the best you can be
• Interest free season ticket loan
• Employee Assistance Programme - 24 / 7 online GP, mental health support and virtual wellbeing
• Bike to work scheme
• Recommend a Friend incentive
• Complimentary laundry
• Free meals on duty
• Opportunity to join our taskforces to contribute to the business focuses, community and environment
• Employee recognition schemes and Social Committee events including gala dinners and much more!
• Discretionary bonus

We are currently looking for a passionate Hotel Manager, who is ready for the next step as General Manager, to join our General Manager and Executive team on a permanent basis, with an immediate start to join us in consistently delivering memorable moments and five-star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.

As a Hotel Manager, your main duties and expectations for the role will include:

• To coordinate and guide managers from all departments, including front desk, accommodation services, and food and beverage including events as well as support finance, talent and Culture and Sales & Marketing with the General Manager
• Develop a close working relationship with all group and support functions to ensure the Collection is successful – celebrate joint wins.
• To monitor and identify training needs within the departments, and to develop and implement training plans to meet those needs. Develop succession planning within all teams.
• Foster a culture of ethical conduct, continuous improvement, and collaboration within the operational departments.
• To conduct regular inspections of guest rooms and public areas to ensure they are clean, well-maintained, and meet quality standards, as well as identifying areas of improvement of touchpoints in relation to the guest journey.
• To manage day-to-day budgets, control expenses, and optimize resource allocation to improve the hotel's profitability.
• To support and drive service delivery in all areas to ensure guest satisfaction at all touch points and consistent improvements in delivery.
• Implementing revenue enhancement and cost reduction opportunities throughout the hotel.

You will be required to work such hours as are necessary to fulfil their duties and in any event not less than hours.

We are …

• Number 1 Hotel on Trip Advisor in London
• Top 100 in the Sunday Times Best Places to Work 2025
• One of the happiest hotels in London
• Earth Check Silver Certified 2023
• 2 rosettes
• Hoteliers’ Charter Approved
• Preferred Hotels & Resorts member
• Best Employer for 2021 at Springboard’s Excellence Awards

We are more concerned with what’s in the glass, not whether its’ half full or empty, so if you feel this Hotel Manager role is for you, come and pour some happiness into yours by joining our award winning family today!

All applicants must be legally eligible to work in the UK