Deputy General Manager - New Opening

Arbour 1; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A vibrant hospitality venue in Greater London seeks a passionate Deputy General Manager to oversee operations at Arbour & Bar Arriba. The successful candidate will lead large teams, focusing on exceptional guest experience, compliance, and financial goals. This role presents an exciting opportunity for growth in a multi-concept venue known for its lively atmosphere and diverse offerings. Candidates should possess strong leadership skills and a commitment to hospitality excellence.

Benefits

Health insurance

Career development opportunities

Bonus capacity

Discounts on food and drink

Incentive trips

Enhanced parental leave

Qualifications

• Proven leader with experience in managing large teams.
• Strong knowledge of food safety and health & safety.
• Energetic, passionate, and resilient in new openings.

Responsibilities

• Oversee the daily operations and KPIs for the venue.
• Lead and mentor your team for enhanced performance.
• Ensure guest safety and compliance at all times.

Skills

Leadership

Hospitality passion

High volume operations management

Communication

Team development

Job description

Incipio curates beautiful spaces with vibrant atmospheres for great times.

We are seeking an outstanding Deputy General Manager with a love for varied hospitality experiences, high volume operations, & who thrives managing large teams.

Bar Arriba is a bright and buzzing rooftop spot in the heart of west London perfect for parties, special occasions or just good times with friends. Known for creating some of London’s favourite rooftop hangouts, we’re bringing a fresh rooftop bar and restaurant, serving up Mexican inspired bites and refreshing cocktails.

Arbour is a lively bar and food hall serving the high volume of theatre goers, concert attendees, event visitors and office workers that visit Olympia every day. From healthy farm to fork salads to fried chicken and focaccia sandwiches it’s set to become the hub of the roof garden.

This is a huge opportunity for an already experienced Deputy General Manager to challenge themselves in a brand new opening, multi-concept venue, split across two floors, featuring five kitchens and working in close collaboration with a Central Production Kitchen—there is plenty to get to grips with in this position.

The Role:

As Deputy General Manager, you’ll be key to the running and success of Arbour & Bar Arriba.

Our Deputy General Managers are pro-active, insightful, commercial leaders for their venues.

You will bring imagination, joy and a boundless passion for incredible people, outstanding hospitality and revenue driving through innovative ideas and continuous development of your team.

We Expect You To:

• Have pure passion for hospitality and giving guests a wonderful time.
• Take full ownership of your KPIs whether that is financials, people, compliance, stock management – guest experience is at the core of your passion.
• Lead joyous, guest focused, shifts; managing everything from atmosphere to standards.
• Empower your team to develop through the career pathway, giving clear and example lead feedback.
• Obsess over service standards and deliver nothing short of excellence.
• Coach, mentor, and inspire with a big heart and a focus on people development.
• Work collaboratively with your General Manager, Head Chef and other stakeholders to achieve success.
• Ensure safety of your guests, your team, and your venue at all times.
• Maintain compliance and actively promote completion of online training, daily/weekly checks and best practices.
• Adapt and evolve by embracing challenges and thrive in a changing environment.
• Communicate with impact – clearly, effectively, and with intention. Always taking the time to review and follow up.
• Be an effective leader who is approachable, honest and supportive in driving the business forward.

Who You’ll Be:

• A proven leader with experience in high volume operations.
• Someone who loves running big shifts, managing varied areas of a business but keeps the guest experience as a priority.
• Energetic, passionate, and resilient – in a new opening this is key to success.
• Have a structured mindset, setting clear expectations and empowering your team.
• Obsessed with communication, constantly speaking to your team, with the ability to communicate the bigger picture as well as venue specific details and getting the team to understand why their roles are so important to the venues success.
• Engaged in wider Incipio culture, living and breathing our values.
• Curiosity and courage – always questioning, improving, and innovating.
• Strong knowledge of food safety, allergies & health & safety.
• Loves logistics, planning & commercially aware.
• Fun! Capable of integrating seamlessly into Incipio’s culture.

Benefits & Best Bits

• Vitality Package: Dental, Optical and Health insurance. Gym membership discounts + other rewards
• Self Space: Free Therapy through Self Space. Accessible to anyone who works for Incipio
• Hugely exciting career development, with opportunities to grow and expand in this role as the business grows
• 10% Bonus capacity paid annually
• Company awards and events
• Sickness & Compassionate Pay
• Incentive trips (Think Wine trips to Portugal and Ski Trips to France)
• Enhanced Maternity, Paternity and Adoption leave
• Incipio FC + Seasonal Socials
• 50% discount for food and drink in all our venues
• Length in service; earn additional holiday after 2 years continuous service

Incipio & Inclusivity

We’re all about celebrating individuality & inclusivity. At Incipio, we believe diverse teams make the best teams. That’s why we welcome applications from all backgrounds, experiences, and perspectives; regardless of race, gender, age, disability, religion, sexual orientation, or anything else that makes you uniquely you. If you need any adjustments during the application process, just let us know. We’ve got you!