Deputy General Manager - Luton

Leisure People; Luton; On-site; GBP 30,000 - 38,000; Full time

Job summary

A community-focused leisure organization in Luton seeks a Deputy General Manager to lead sports and leisure facilities. The role involves managing operational teams, ensuring health and safety standards, and enhancing community health and wellbeing. Ideal candidates will have strong leadership skills and a passion for customer service. Excellent benefits include generous leave, professional development opportunities, and more.

Benefits

25 days annual leave plus Bank Holidays

Contributory pension

Free swimming and gym membership

Discounts on sports hire and food

Cycle to work scheme

Qualifications

• Experience in managing health and safety in a multi-facility environment.
• Proven track record in coaching and developing large teams.
• Industry experience in sports, fitness or leisure management.

Responsibilities

• Lead and manage operational teams, ensuring optimal service delivery.
• Oversee health and safety and day-to-day operations of the centres.
• Support marketing efforts to promote the centre's programmes.

Skills

Health and safety experience

Multi-faceted venue operations

Coaching and development

Customer experience focus

Leadership and team organization

Job description

Deputy General Manager - Sports, Leisure and Fitness - Luton - Up to £37,723 DOE excellent benefits

We are looking for a Deputy General Manager to support with running several diverse multi-faceted sports, leisure, swimming and fitness facilities in the Luton area.

Our client is an ambitious progressive Leisure Trust who are on a mission to increase the health, well-being and physical activity levels of the communities they serve. They continue to invest in their teams, their existing facilities and services, and with more sites opening in 2026 this is a fantastic opportunity to develop and grow professionally.

Overview of the role

• Lead and manage the operational teams, including recruitment, development, and performance management.
• Take the group lead on either health and safety, Aquatics Programming or Group Exercise Programming depending on your experience and skill set.
• Monitor and improve programmes and services to meet community needs and financial targets and help deliver new projects and events.
• Take responsibility for health and safety, maintenance, cleaning and day-to-day operations of the centres to ensure the highest standards are always maintained.
• Support with marketing and promoting of the centre's programmes and activities.
• Handle customer enquiries, complaints and ensuring high levels of service delivery.
• Work a shift pattern of 8.00 to 16.00 or 12.00-20.00 Monday to Friday and working one in three weekends.
• Support the wider business and act as General Manager in their absence.

Benefits

• 25 days annual leave plus Bank Holidays, increasing to 3 days after 5-years' service.
• Opportunity to buy extra holiday.
• Contributory pension.
• Year on year basic salary increase.
• Ongoing investment into your professional development with additional qualifications and courses.
• Free swimming and off-peak gym membership.
• Discounted golf, sports hire and food and drink.
• Cycle to work scheme.
• Employee assistance programme.
• Working for a supportive, inclusive, fun organisation with a genuine purpose to improve the health and wellbeing of the communities they serve.

The ideal candidate:

• Passionate about delivering a great customer experience and increasing the health and wellbeing of your community.
• Comprehensive experience in health and safety and multi-faceted venue operations.
• Experience in coaching, developing, leading and organising large teams.
• Fitness, sports or leisure management industry experience possibly as a Club Manager, Centre Manager or Deputy General Manager looking to join and progress with a bigger organisation or an exceptional Operations Manager or Head of department ready for the next step.
• Experience in swimming pool operations or the willingness to undertake your National Pool Lifeguard and pool plant operators' qualifications through the company as part of the onboarding process.
• Live within an easy commute of Luton for a variety of shifts.

For more information, please click apply and we will be in contact with you promptly if you have the right level of experience.