Deputy General Manager

Malmaison Belfast; York and North Yorkshire; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading hospitality brand is seeking a Deputy General Manager in York. The ideal candidate will possess strong leadership and communication skills, with experience managing large teams. You will drive brand strategy and maximize revenue while ensuring the team delivers exceptional service. This role offers an opportunity to progress to General Manager within 18 months, providing a dynamic environment to thrive.

Qualifications

• Experience managing large teams and knowledge of food and drink.
• Strong leadership skills with a focus on talent development.
• Ability to communicate effectively and ensure health and safety compliance.

Responsibilities

• Lead and motivate the team to deliver celebrity service.
• Drive brand strategy and position Malmaison as a preferred destination.
• Maximize revenue by guiding department managers and overseeing operations.
• Maintain a strong presence in day-to-day operations.

Skills

Leadership

Communication

Organizational skills

Job description

Overview

Malmaison is looking for a leader in the making. Someone who will understand that running a successful business isn’t just about exceeding the brand standards, or having a super P&L. We want someone who will look after the team and by developing them, will deliver the expectation of celebrity service. You will be 18 months (or less) from running your own hotel and keen to join a brand that will give you the opportunity to shine. Five of our current General Managers have been promoted from the Deputy General Manager position.

In this role you’re a real organizer, who loves leading and motivating your team. You will be driving the brand strategy in all elements of the business and helping set Malmaison apart from the competition as a preferred employer and destination to stay, eat and drink.

As Deputy General Manager in York you will know the local market and understand how to maximise revenue within the business by looking at the bigger picture, managing the detail through your department managers and team will be second nature and leading from the front to set the example is something you are no stranger to.

You will need a good understanding of Health & Safety and be able to communicate effectively. They say the devil is in the detail and here at Malmaison it definitely is.

Responsibilities

• Lead and motivate the team, developing talent to deliver celebrity service.
• Drive brand strategy across all elements of the business and position Malmaison as a preferred employer and destination.
• Know the local market, maximise revenue, and oversee operations by guiding department managers and teams.
• Lead by example and maintain a strong presence in day‑to‑day operations.
• Demonstrate a good understanding of Health & Safety and communicate effectively.

Qualifications

• Experience in managing large teams and a solid knowledge of food and drink in a property of similar size.
• Excellent leadership, communication, and organisational skills.
• Willingness to progress toward running your own hotel within ~18 months (or less).