Deputy General Manager

TieTalent; London; On-site; GBP 70,000 - 95,000; Full time

Job summary

A leading retail organization in London is seeking an experienced Deputy General Manager to oversee day-to-day operations of their flagship store. You will drive performance, ensure exceptional customer service, and lead a diverse team. The ideal candidate has proven leadership experience, strong analytical capabilities, and excellent communication skills. This full-time role offers a unique opportunity to shape store strategies and develop team members.

Qualifications

• Proven experience managing high turnover, high profile stores.
• Ability to build effective relationships with stakeholders.
• Strong analytical and organizational skills.
• Understanding of the White Company customer & brand.
• Strong leadership skills.
• Solid analytical and organisational skills.
• Excellent communication skills across all mediums.

Responsibilities

• Lead the store team through day-to-day retail operations.
• Analyse financial reports and produce weekly performance summaries.
• Ensure an exceptional and consistent customer experience.
• Ensure Store Management team have the right skills to commercially manage your store.
• Developing and implementing trading strategies to achieve sales targets and improve performance.
• Maintain strong, open communications within the General Manager, your Area Manager and Head of Retail.
• Focus on peak and the extra planning required to ensure success at this critical time of the year.
• Management of payroll & controllable costs through P&L reviews, identifying ways to improve efficiency and smarter ways of working.
• Drive an exceptional and consistent customer experience, ensuring that customer KPIs are achieved, and that customer service feedback is actively used to drive improvements.
• Analyse and seek relevant customer insight to support understanding and driving the business.
• Engage with Branch/Merchandising and effectively communicate stock feedback & opportunities.
• Develop and maintain strong relationships with store local Market/BID.
• Keep up to date with what’s happening locally, external trends, and initiatives.

Skills

Leadership skills

Analytical skills

Communication skills

Relationship building

Leadership

Analytical skills

Communication skills

Job description

Overview

The White Company is seeking an experienced Deputy General Manager to join our Number 1 Flagship store, located on Symons Sloan Street. As the Deputy General Manager of the £10m+ business, you will be responsible for leading your store managers and store team through day-to-day retail focus areas including commercial and operational excellence, customer and store experience, and creating the best place to work. Strong communication skills across all mediums and the ability to organise and prioritise multiple workstreams are essential. You will work closely with the General Manager on developing and implementing a robust strategy for your store that supports the priorities of The White Company and Value Retail.

What youll be Doing

Driving Performance

• Implement a robust trade routine to review and manage the store sales plus KPI performance.
• Analyse financial and commercial reports weekly, from this produce a store weekly trade report which summarises performance, opportunities, and actions.
• Clearly cascade and ensure implementation of weekly trading actions in your store.
• Ensure Store Management team have the right skills to commercially manage your store.
• Developing and implementing trading strategies to achieve sales targets and improve performance.
• Maintain strong, open communications within the General Manager, your Area Manager and Head of Retail.
• Focus on peak and the extra planning required to ensure success at this critical time of the year.
• Management of payroll & controllable costs through P&L reviews, identifying ways to improve efficiency and smarter ways of working.
• Drive an exceptional and consistent customer experience, ensuring that customer KPIs are achieved, and that customer service feedback is actively used to drive improvements.
• Analyse and seek relevant customer insight to support understanding and driving the business.
• Engage with Branch/Merchandising and effectively communicate stock feedback & opportunities.
• Develop and maintain strong relationships with store local Market/BID.
• Keep up to date with what’s happening locally, external trends, and initiatives.

People

• Be an inspirational and motivational line manager, supporting your team with continuous learning and development within their roles.
• Ensure that your Store management teams have clear and measurable objectives, and the performance management cycle is used effectively.
• Role model our Pride Values and Leadership Behaviours and ensure they are embedded within your store.
• Establish a strong People team partnership to navigate ER and deliver our People KPIs. Take ownership and deliver required actions from people data and analytics.
• Ensure your store team are utilising tools and resources provided by L&D to create a culture of personal development in your store and successional planning.
• Partner with L&D to ensure that the right training is in place for your store team.
• Utilise feedback and engagement surveys to understand the opportunities within your store and take clear actions. Support your store management team with delivering this within their stores.

Operational Excellence

• Have a clear understanding of TWC operational & people policies and procedures, and ensure they are implemented in your store.
• Identify operational best practices, and opportunities to continuously improve ways of working to drive efficiency.
• Partner with the Loss Prevention team to proactively develop action plans to manage stock loss, stock accuracy and compliance in your store.
• Ensure Retail escalations are managed and followed up.
• Take a pro-active approach to H&S management to ensure a safe environment in your store.
• Work with facilities to ensure that your store is safe and well maintained.

The skills & experience that youll need

• Ability to build and maintain effective relationships with both internal and external stakeholders.
• Proven experience in managing high turnover, high profile stores with sizeable team.
• Proven track record in developing experienced managers.
• Understanding of the White Company customer & brand.
• Strong leadership skills.
• Solid analytical and organisational skills.
• Excellent communication skills across all mediums.

Equality, Diversity and Inclusion

At the White Company we are committed to creating an inclusive culture that welcomes and celebrates a diversity of backgrounds and identities. We are working together to ensure our environment is one where people can bring their authentic selves to work, where their contribution is valued, ability enhanced, and perspective appreciated. We are committed to an active Equality Diversity and Inclusion Policy, which starts with our recruitment and selection process.

We’d love you to join us on our journey.

Our values

PRIDE in everything we do: P Passionate; R Resourceful; I Imagination; D Dedication; E Everyone.

Note

Note: This outline is to be used as a guide only. Changes in this Job Description may occur as the department changes and grows.

Additional details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management
• Industries: Technology, Information and Internet