Deputy General Manager

Buzz Group; Ipswich; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Help@Hand

Thrive App

Buzz Brilliance Awards

Buzz Learning

Mental Health Advocates

5 weeks annual leave

Holidays salary sacrifice

Staff discount

Job summary

Buzz Bingo Ipswich is seeking a Deputy General Manager for a full-time 44-hour week. You will support the General Manager, uphold our brand values, and drive exceptional customer service across the club.

The role offers a salary up to £35k, a dynamic team environment, and opportunities to develop leadership and operational skills in a busy, customer-focused entertainment venue. You must be flexible to opening hours and lead on KPI delivery and staff deployment.

Qualifications

• Previous experience of managing a team in a face-to-face customer service role, ideally within a leisure, gaming, or hospitality environment
• Mobility to travel and work in other sites as required

Responsibilities

• Assist the General Manager in ensuring that the customer experience is consistently delivered at each point in the customer journey
• Deputise for the General Manager in all operational aspects of the Club
• Evaluate actions to maintain and improve KPI performance
• Ensure adequate levels of staff are deployed in each area to maximise customer service throughout the day
• Provide input to the club’s local strategic plan
• Provide performance expectations through regular feedback and the implementation of performance reviews for all members of the team
• Deliver a culture of exceptional customer service by coaching and encouraging team members to drive service levels in every session
• Critically evaluate the feedback received from all Customers and respond to this
• Generate new members and communicate with them appropriately to generate repeat visits including maximising data capture
• Have a highly visible presence in all areas of the club at peak trading times
• Ensure that the Company's legal obligations (Gaming and Licensing Laws, Employment Legislation, Health and Safety and Health and Hygiene) are being properly observed and adhered to
• Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live

Skills

Team leadership

Customer service

Business acumen

Mobility to travel

On-floor leadership

Job description

We have an exciting opportunity for a Deputy General Manager to join us here at Buzz Bingo Ipswich. This is a full time 44 hour role. You mustbe flexible and available to work within the opening hours of the business. The salary for this role is up to £35k depending on experience.

Join Our Team of Remarkable People

At Buzz Bingo, together we’re on a mission to be the Nation’s No 1 Choice for Bingo. Our teams in Clubs across the country and in our Support Centre are smart and passionate about what they do. We know each person here can make a big difference, so we’ll support your professional goals, give you what you need to thrive, and celebrate your success along the way!

We believe in the power of Bingo to bring people together, and it is that spirit of connection - online and in Club - that makes us a Bingo business unlike any other.

The Role You’ll Play

As Deputy Manager you’ll play a key part in making sure there is consistent delivery of the Buzz Bingo Brand Values, and a culture of exceptional customer service, at each point of the Customer journey. You’ll also assist the General Manager to implement the brand strategy flawlessly at a local level and provide input to the club’s local strategic plan.

Hit the Jackpot with Our Benefits

In return for everything you bring, we offer an exciting role in a dynamic business and a great rewards package. We’ll help you build your skills and career as you work with us in a business that never stands still. That means you’ll have access to:

Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more

Thrive App – for your mental wellbeing approved by the NHS

Buzz Brilliance Awards – Employee Recognition Scheme

Buzz Learning, our digital learning platform with access to 100s of online courses

Access to Trained Mental Health Advocates for advice on your mental wellbeing

5 weeks Annual Leave plus Public Holidays

Buy Holidays Salary Sacrifice Scheme – opportunity to buy an extra week’s holiday

Staff discount 50% off bingo tickets, food & soft drink

Your Responsibilities as Part of Our Team

Assist the General Manager in ensuring that the customer experience is consistently delivered at each point in the customer journey

Deputise for the General Manager in all operational aspects of the Club

Evaluate actions to maintain and improve KPI performance

Ensure adequate levels of staff are deployed in each area to maximise customer service throughout the day

Provide input to the club’s local strategic plan

Provide performance expectations through regular feedback and the implementation of performance reviews for all members of the team

Deliver a culture of exceptional customer service by coaching and encouraging team members to drive service levels in every session

Critically evaluate the feedback received from all Customers and respond to this

Generate new members and communicate with them appropriately to generate repeat visits including maximising data capture

Have a highly visible presence in all areas of the club at peak trading times

Ensure that the Company's legal obligations (Gaming and Licensing Laws, Employment Legislation, Health and Safety and Health and Hygiene) are being properly observed and adhered to

Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live

The Winning Combination We’re Looking For

Previous experience of managing a team in a face-to-face customer service role, ideally within a leisure, gaming, or hospitality environment

Mobility to travel and work in other sites as required

Evidence of bringing business awareness to decision making and understands the commercial drivers of the business

Evidence of setting an example for customer service and interaction 'on the floor'

Self-aware and welcomes constructive feedback

Evidence of being able to manage and drive new initiatives

You are driven by a need to deliver tangible results