Deputy General Manager

North; Glasgow; On-site; GBP 32,000 - 38,000; Full time

Job summary

A leading leisure company in Glasgow seeks a Deputy General Manager to support the operation of a brand-new venue. The role involves managing daily operations, training staff, and ensuring an exceptional guest experience. Ideal candidates will have management experience in the leisure or hospitality sector, strong leadership abilities, and excellent communication skills. The position offers a salary up to £38,000 per annum along with various employee benefits including holidays, health insurance, and discounts.

Benefits

Up to £38,000 per annum

28 days holiday per year

Private Health insurance & benefits

Company pension contribution

Free bowling and activities

25% off food and drink

Annual team awards party

Cycle2Work scheme

Refer a friend scheme

Qualifications

• Management experience in the leisure, hospitality, or F&B sector.
• Ability to lead by example and supervise a team.
• Outstanding communication and motivational skills.

Responsibilities

• Support the General Manager in operational decision-making.
• Manage daily operations, including staff training and performance.
• Ensure positive guest service and respond to complaints.
• Create a motivating team-focused environment.

Skills

Management experience in leisure/hospitality/F&B

Leadership and team supervision

Communication skills

Positive problem-solving attitude

Job description

Overview

Deputy General Manager – (New Site Opening) (Glasgow)

Lane7 is the UK's fastest growing and biggest independent boutique bowling destination. We have multiple venues across our Lane7, Level X, Gutterball and ML7 brands. Bowling has always been our thing - since launch in 2013, but really, we're all your best nights in one: Pool, golf, darts, karaoke, arcades and a ton of next-level gaming experiences, combined with great drinks and fabulous food. A night with friends, date night, special celebrations and private functions… we've got every occasion covered.

Could you be what we’re looking for?

As part of our rapid expansion, we are adding a BRAND-NEW venue in Glasgow that brings the full throttle best night out in one place experience and we’re looking for an experienced Deputy General Manager ready to help set the pace, lead from the front and drive this opening to its full potential.

The Role

As Deputy General Manager, you’ll have to support with the responsibility for the performance, culture, and success of the site. You’ll lead from the front, setting standards, building a strong leadership team, and delivering an exceptional guest experience across multiple revenue streams.

Key responsibilities

• Work alongside the General Manager in all areas of the venue and make operational decisions on daily matters of importance, whilst adhering to company standards and service levels to increase sales, minimise costs, beverage supply, labour costs and overall P&L
• Managing the daily operation of the entire venue, including the selection, training, development and performance management of all staff
• Be fully accountable for all process and procedures within the business from daily transactions to inventory management
• Actively participate in all areas of the operation from gaming, food, beverage, events, sport and labour whilst maintaining required standards of operation in daily activities
• Ensure positive guest service in all areas. Respond to complaints within the given parameters or escalate to the General Manager, taking any and all appropriate actions to turn dissatisfied guests into return guests
• Create an environment that is team focused and encourage a professional and motivating atmosphere for all team members

To be a success with Lane7, you’ll

• Have management experience in the leisure, hospitality, or F&B sector
• Be a Deputy General Manager able to lead by example and supervise a team throughout every daily activity
• Be a Deputy General Manager who can inspire and motivate your team to deliver outstanding guest experiences from the moment they step through the door
• Be a great communicator
• Have a positive, can-do and problem-solving attitude no matter the task that faces you
• Have the ability to create a sense of fun, for you, the guests and the team

What We’ll Offer

• Up to £38,000 per annum
• 28 days holiday per year
• Private Health insurance & benefits through Vitality
• Company pension contribution
• Free bowling and activities for you and up to 3 others when you aren’t working (off-peak time)
• 25% off food and drink
• Get involved with different social activities throughout the year through our team social calendar
• Annual team awards party
• Cycle2Work scheme partnered with Halfords
• Refer a friend scheme

Fancy being part of it all? Apply Now