Deputy General Manager

nhow Hotels & Resorts; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A unique hotel in London is seeking an experienced hospitality leader to manage day-to-day operations and lead all departments. The candidate will ensure seamless operations and deliver exceptional guest experiences, stepping in for the General Manager as needed. Responsibilities include overseeing hotel departments, managing costs, and driving operational improvements. Applicants should have proven experience in hospitality management and a strong leadership ability, thriving in a fast-paced environment.

Benefits

Employee & Family and friends rate in all Minor Hotels worldwide

Private Health care and Dental care

Free Meals on Duty

Enhanced employer Pension contribution of 5%

Generous Bonus Opportunities

Career development opportunities

Qualifications

• Proven experience in hospitality management, preferably in a 4-star or lifestyle hotel.
• Strong leadership that inspires teams to follow your lead.
• Ability to meet deadlines and deliver results in a fast-paced environment.

Responsibilities

• Oversee and coordinate all hotel departments to ensure seamless operations.
• Take full command in the General Manager’s absence.
• Lead and motivate department heads and their teams to deliver exceptional guest experiences.
• Manage critical incidents calmly and effectively.
• Ensure compliance with health, safety, and legal standards.
• Handle guest complaints and queries when needed.

Skills

Hospitality management

Leadership

Quick decision-making

Communication

Cost control and budgeting

Hotel-level commercial processes

Problem-solving

Efficiency focus

Job description

Are you a passionate and experienced hotel leader looking for an exciting opportunity?

We are nhow London (pronounced “now”) – a bold, quirky, and fun hotel on the edge of Shoreditch, unlike anything else in the city. Our mission? To give guests a fresh, exciting experience every time they visit – a sense of discovery that makes them want to return. Designed by Sir Norman Foster’s renowned Foster & Partners with interiors by James Soane, our theme ‘Old London Reloaded’ blends British icons with contemporary twists – think a Big Ben rocket in the lobby and a striking wood installation around an LED fireplace. Across eight floors, we offer a vibrant restaurant, bar, gym, networking spaces, and meeting rooms – all designed to surprise and delight.

What are we looking for?

An experienced hospitality professional with a strong background in hotel operation who can confidently manage day-to-day operations and lead all departments. You’ll be a dynamic leader who inspires teams to follow your lead, makes quick, confident decisions, and thrives under pressure. You must be fast-thinking, deadline-driven, and able to balance operational excellence with cost control. While the commercial strategy is managed by the General Manager, you’ll be ready to step in when needed and support key initiatives. If you thrive in a fast-paced environment and love creating exceptional guest experiences, we’d love to hear from you!

What is in it for you?

• Employee & Family and friends rate in all Minor Hotels worldwide.
• Private Health care and Dental care.
• Hotel Benefits – Gym, Free Meals on Duty, Dry Cleaning.
• Enhanced employer Pension contribution of 5%.
• Generous Bonus Opportunities.
• Career development opportunities within an international hotel group with over 560 hotels, resorts, and branded residences across six continents.

Your job role

You will act as second-in-command, stepping in for the General Manager when needed and ensuring smooth operations across all departments.

• Oversee and coordinate all hotel departments to ensure seamless operations.
• Take full command in the General Manager’s absence, ensuring continuity and decisive leadership.
• Lead the team through unexpected challenges with confidence, resolving issues quickly and minimising impact on guests and operations.
• Manage critical incidents calmly and effectively, coordinating resources and implementing solutions under pressure.
• Lead and motivate department heads and their teams to deliver exceptional guest experiences.
• Ensure compliance with health, safety, and legal standards.
• Handle guest complaints and queries when needed.
• Provide coverage for Duty Manager shifts when required, which may include weekends, Bank holidays, or evenings.
• Drive operational improvements and champion change initiatives.
• Monitor and control operational costs to achieve GOP targets.
• Manage labour costs, rosters, and payroll within budgetary constraints.
• Manage commercial processes at hotel level such as ensuring upselling and cross-selling throughout the hotel.
• Coordinate training and development for staff in line with hotel policy.
• Ensure all departmental KPIs are achieved

Skills and Experience

• Proven experience in hospitality management, preferably in a 4-star or lifestyle hotel.
• Strong leadership that inspires teams to follow your lead.
• Quick decision-making and ability to act fast under pressure.
• Excellent communication and interpersonal abilities.
• Expertise in cost control and budgeting.
• Knowledge of hotel-level commercial processes (billing, chargebacks, commission control).
• Ability to meet deadlines and deliver results in a fast-paced environment.
• Hands-on approach with a focus on efficiency and problem-solving.
• Previous experience as an operation manager or deputy GM is a plus.

Join the nhow London story! Apply now or send your CV to us!