Deputy General Manager

Harbour Hotel St Ives; Costessey; On-site; GBP 40,000 - 42,000; Full time

Job summary

A prestigious seaside hotel located in England is seeking an Operations Manager to oversee hotel operations and enhance guest experiences. The role requires a passionate leader with significant hospitality experience and ambition for growth towards a General Manager position. You will oversee operational departments, ensure exceptional service, and contribute to the hotel’s commercial success. The position offers a competitive salary along with benefits like exclusive discounts, health support, and career development.

Benefits

Exclusive Crew Discounts

Health & Wellbeing Support

Rewards & Recognition Schemes

Career Development Opportunities

Meals on Duty

Qualifications

• Proven leadership and management skills in a hospitality environment.
• Ability to inspire teams and deliver exceptional guest experiences.
• Ambition to grow into a General Manager role.

Responsibilities

• Oversee all operational departments of the hotel.
• Act as the right hand to the General Manager.
• Ensure exceptional guest experiences while maintaining commercial focus.

Skills

Leadership

Attention to detail

Hospitality management

Job description

Operations Manager Harbour Hotel & Spa – St Ives

£40,000-£42,000 per annum + Bonus & Tips

Full Time | Permanent

The Role

As Operations Manager, you’ll be the driving force behind the seamless running of our stunning seaside hotel. You’ll lead with vision and energy, ensuring every guest experience is exceptional while keeping the business commercially sharp. Acting as the right hand to the General Manager, you’ll oversee all operational departments, inspire your teams, and deputise when needed. This is a role for someone who thrives on challenge, loves hospitality, and has an eagle eye for detail.

We’re looking for a passionate leader who’s ready to make waves in the industry—someone who aspires to grow into a General Manager role within our dynamic Harbour Hotels portfolio. Whether you’re an experienced Operations Manager or stepping up for the first time, if you’ve got the ambition, we’ve got the opportunity.

About Harbour Hotel St Ives

Perched high above Porthminster Beach, Harbour Hotel St Ives is the ultimate coastal escape. Voted ‘Best Seaside Hotel’ by The Sunday Times, this boutique gem boasts jaw‑dropping views of St Ives Bay, chic interiors, and a vibe that’s pure Cornish charm with a luxury twist.

• Rooms: 50+ stylish bedrooms and suites, many with panoramic sea views
• Dining: The Harbour Kitchen, Bar & Terrace serves fresh, seasonal dishes with al fresco dining overlooking the ocean
• Spa: Our indulgent HarSPA features treatment rooms, an indoor pool, hydrotherapy pool, sauna, steam room, and fitness suite
• Events: From intimate weddings to show‑stopping celebrations, our spaces offer the perfect backdrop for unforgettable moments

This is more than a hotel—it’s a destination where guests come to relax, recharge, and revel in the beauty of Cornwall.

What’s in it for you

• Exclusive Crew Discounts: Room rates across all Harbour Hotels, 25% off food & drink, 25% off HarSPA treatments
• Health & Wellbeing: Mental health support, 24/7 GP services, nutrition & fitness advice
• Rewards & Recognition: Incentive schemes
• Career Development: Bespoke progression pathways, on-the-job training, internal promotion opportunities
• The Essentials: Meals on duty, competitive salary, stylish uniforms

Ready to lead one of Cornwall’s most iconic hotels? Apply now with your CV and let’s make hospitality magic happen.