Deputy General Manager

Hollywood Bowl Group; Cirencester; On-site; GBP 38,000 - 47,000; Full time

Benefits offered by this job

40-hour contract with overtime

50% off food when working

28 days holiday

Pension plan

Bonus schemes

Healthcare cash plan

Employee discounts

Job summary

Hollywood Bowl Group is seeking a Deputy General Manager to run a centre in the GM's absence, delivering exceptional customer experiences and daily operations. You will be trained across all key areas, manage back of house and front of house, deliver financial targets across lanes, bar, diner and amusements, and motivate the team with opportunities for development.

Join a growing family entertainment business with progression to General Manager within 12-18 months, strong bonus schemes and staff

Qualifications

• Experience in leisure/hospitality/retail management.
• Strong customer service focus.
• Track record of hitting financial targets and growing sales.
• Experience coaching and developing large teams.
• Willingness to work nights and weekends.

Responsibilities

• Support Centre Manager and lead centre operations across front and back of house.
• Assist in achieving financial targets and service standards in lanes, bar, diner and amusements.
• Inspire and develop the team to deliver outstanding customer experiences.
• Ensure a fun, safe and inclusive centre environment and uphold standards.

Skills

Management experience

Customer service

Financial targets

Team coaching

Night & weekend shifts

Job description

Are you an ambitious manager looking for a highly autonomous role, where you will take accountability for the centre in the absence of the General Manager?

Are you looking for an employer that will invest in you and develop you to General Manager level, within twelve to eighteen months?

Are you looking for a business that is financially stable and has very exciting growth plans?

If so, then look no further!

The Why...

Join Hollywood Bowl Group as a Deputy General Manager, in return you’ll get:

• The opportunity to earn an extra £1 per hour, paid to you every month, as part of our monthly bonus scheme
• The opportunity to earn a centre outperformance bonus
• A 40-hour contract, plus additional pay for any extra shifts you work
  
• 50% off food when you are working
• Optional pension plan
• 28 days holiday & additional days holiday with length of service
  
• Access to our in-house Centre Manager in Training programme and apprenticeships
• Free games vouchers every month
• 30% discount off food and drink for you and up to five friends
• Access to our Team Member Support Programme which includes counselling support, life coaching, computerised cognitive behaviour therapy and Mental Health First Aiders.
• The opportunity to join our healthcare cash plan
• Financial long service awards
• A £15 donation to our dedicated charity partner when you complete your induction
• Enhanced maternity, paternity, adoption, and shared parental leave benefits

The What...

As a Deputy General Manager for Hollywood Bowl Group, you will be at the very centre of the customer and team experience, and taking accountability for the centre in the absence of the Centre Manager.

Within our fast-paced, dynamic world, Deputy General Managers are trained across all key areas of the centre to support the effective operation of the business.

The role is varied and exciting! Your responsibilities will range from supporting the Centre Manager with back of house duties, to running an exceptional operation front of house, being hands‑on across all areas of the busy centre.

You will support the Centre Manager and team in delivering financial targets and service standards in the four key result areas: the lanes, the bar, the diner, and the amusements.

You will inspire the team to provide outstanding service for our customers, helping them to create great experiences and lasting memories in our centres, whilst ensuring the centre is both a fun and safe environment.

You will encourage an environment where our Team Members are motivated and empowered to perform to the best of their ability, with plenty of opportunities to develop rewarding careers with us.

To be successful you will have:

• Management experience, ideally within the leisure, hospitality, or retail industry
• A passion for customer service
• Evidence of delivering on financial targets, driving business and sales
• Experience of coaching and developing large teams
• A willingness to work nights and weekends

The Who...

Hollywood Bowl Group has a passion for bringing families and friends together for affordable fun and healthy competition.

Following our listing on the main stock market in 2016 we became Hollywood Bowl Group, seeking out the perfect locations for our bowling and golf centres nationwide. We formed our customer proposition, built on real feedback, and went from strength to strength with our in‑centre game technology and online scoring systems.

Now with over 75 centres across the UK and 15 centres in Canada, operating under the Hollywood Bowl, Putt & Play and Splitsville brands, we’re proud to be ambitious market leaders in experiential family entertainment.

We continue to expand our estate and look for profitable opportunities to grow, with an average of three new sites opening each year.

At Hollywood Bowl Group, we value diversity and inclusion, and we’re committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we b elieve that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.