Deputy General Manager

Buzz Bingo; Bristol; On-site; GBP 29,000 - 35,000; Full time

Job summary

A leading gaming and leisure company in Bristol is seeking a Deputy General Manager to enhance customer service and support operational goals. The ideal candidate will have a strong background in team management and customer service within a relevant industry. The role offers a salary up to £35,000 p/a and includes benefits like a wellbeing app and substantial annual leave.

Benefits

Help@Hand physical and mental wellbeing app

Thrive App for mental wellbeing

In-house training opportunities

Access to trained mental health advocates

5 weeks annual leave plus public holidays

50% staff discount on bingo tickets, food, and soft drinks

Qualifications

• Previous experience in a face-to-face customer service role within leisure, gaming, or hospitality.
• Ability to set an example for customer service.
• Commitment to personal and team development.

Responsibilities

• Assist the General Manager in delivering customer service.
• Deputise for the General Manager when required.
• Evaluate actions to improve KPI performance.
• Maintain legal obligations regarding gaming and licensing.

Skills

Team management experience

Customer service skills

Commercial awareness

Ability to provide feedback

Initiative-driven

Job description

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This range is provided by Buzz Bingo. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

We have an exciting opportunity for a Deputy General Manager to join us here at Buzz Bingo Bristol Fishponds. This role is working full time 44 hours per week and you must be fully flexible to work during all opening hours, paying up to £35,000 p/a depending on experience. This role requires mobility and the ability to cover other sites across the South West so please ensure you have this level of flexibility and mobility.

The Role You’ll Play

As Deputy Manager you’ll play a key part in making sure there is consistent delivery of the Buzz Bingo Brand Values, and a culture of exceptional customer service, at each point of the Customer journey. You’ll also assist the General Manager to implement the brand strategy flawlessly at a local level and provide input to the club’s local strategic plan.

Hit The Jackpot With Our Benefits

In return for everything you bring, we offer an exciting role in a dynamic business and a great rewards package. We’ll help you build your skills and career as you work with us in a business that never stands still. That means you’ll have access to:

• Help@Hand - a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
• Thrive App - for your mental wellbeing approved by the NHS
• In-house training - IOSH, First Aid, Fire Safety, Gamcare and more
• Access to Trained Mental Health Advocates for advice on your mental wellbeing
• 5 weeks Annual Leave plus Public Holidays
• Buy Holidays Salary Sacrifice Scheme - opportunity to buy an extra week’s holiday (if eligible)
• Staff discount 50% off bingo tickets, food & soft drinks

Your Responsibilities As Part Of Our Team

• Assist the General Manager in ensuring that the customer experience is consistently delivered at each point in the customer journey
• Deputise for the General Manager in all operational aspects of the Club
• Seek opportunities to recognise and appreciate those that go the extra mile
• Evaluate actions to maintain and improve KPI performance
• Ensure adequate levels of staff are deployed in each area to maximise customer service throughout the day
• Provide performance expectations through regular feedback and the implementation of performance reviews for all members of the team
• Deliver a culture of exceptional customer service by coaching and encouraging team members to drive service levels in every session
• Generate new members and communicate with them appropriately to generate repeat visits including maximising data capture
• Have a highly visible presence in all areas of the club at peak trading times
• Ensure that the Company's legal obligations (Gaming and Licensing Laws, Employment Legislation, Health and Safety and Health and Hygiene) are being properly observed and adhered to
• Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live

The Winning Combination We’re Looking For

• Previous experience of managing a team in a face-to-face customer service role, ideally within a leisure, gaming, hospitality or retail environment
• Evidence of bringing business awareness to decision making and understands the commercial drivers of the business
• Evidence of setting an example for customer service and interaction 'on the floor'
• Self-aware and welcomes constructive feedback
• Committed to your own and other's development
• Evidence of being able to manage and drive new initiatives
• You are driven by a need to deliver tangible results

As an equal opportunities employer, Buzz Bingo is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender identity, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. Our workplace culture is inclusive and we strongly encourage suitably qualified applicants from a diverse range of backgrounds to apply and join us here at Buzz Bingo. We encourage our Colleagues to be themselves as we believe our differences as individuals make us stronger as a team.

Applicants must be 18+.