Deputy General Manager

JMK Group; Belfast; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading hotel management company in Belfast is seeking an exceptional Deputy General Manager to oversee the opening of dual-branded hotels in the Titanic Quarter. The role includes planning daily operations, leading a high-performing team, and ensuring financial profitability while maintaining the hotel's brand standards. Ideal candidates will have previous experience in hotel management and a strong understanding of Marriott systems.

Benefits

Competitive salary

Performance-based bonus

Learning and development opportunities

Discounts and perks through Marriott Explore and Bonvoy

Qualifications

• Proven track record of delivering results across guest satisfaction, team engagement, and financial performance.
• Strong understanding of operational setup and brand standards.

Responsibilities

• Assist in all pre-opening activities: hiring, training, and operational setup.
• Develop strategic plans for hotel operations alongside the General Manager.
• Build and lead a high-performing team focused on engagement and retention.

Skills

Leadership

Operational management

Guest satisfaction

Financial performance

Team engagement

Education

Experience as Deputy General Manager or senior hotel leader

Pre-opening or conversion experience

Tools

Marriott systems and tools (Opera/FOSSE, MARSHA, GXP, CI/TY)

Job description

Location: Belfast, Northern Ireland
Brand: Aloft Hotels | Residence Inn by Marriott
Schedule: Full-Time
Start Date: Q1 2026

We are looking for an exceptional Deputy General Manager to lead the opening and ongoing success of the dual-branded Aloft & Residence Inn by Marriott in Belfast’s iconic Titanic Quarter, opening in Q1 2025.

This is a unique opportunity to assist in the launch of two of Marriott’s most dynamic brands—Aloft, known for its bold design and social energy, and Residence Inn, crafted for longer stays and residential comfort—in one vibrant destination.

Position Summary

As Deputy General Manager, you will plan and direct the safe and efficient daily operation of the hotel and assist with all aspects of the pre-opening, launch, and ongoing operations of this flagship property. The position oversees the development and implementation of departmental strategies and ensures implementation of the brand service strategy and brand initiative.

What You’ll Do

• Assist in all pre-opening activities: hiring, training, systems implementation, brand standard alignment, and operational setup.
• Work in conjunction with the General Manager to develop a strategic plan for the hotel with particular emphasis on operations.
• Build, lead, and inspire a high-performing team with a focus on associate engagement and retention.
• Ensure all departmental areas are maintained and monitored in line with Marriott standards.
• Assist in financial performance, revenue strategies, and cost controls to maximize profitability.
• Actively promote the property within the local market and community, building strong partnerships and brand awareness.
• Work with the management team to ensure good morale is always maintained within the team.

Candidate Profile

Education & Experience:

• Previous experience as a Deputy General Manager or senior hotel leader in a branded hotel environment.
• Pre-opening or conversion experience is highly desirable.
• Strong understanding of Marriott systems and tools (e.g., Opera/FOSSE, MARSHA, GXP, CI/TY).
• Proven track record of delivering results across guest satisfaction, team engagement, and financial performance.

Leadership Competencies:

• Inspires and motivates teams to achieve shared goals.
• Passionate about creating a culture of service excellence and belonging.
• Develops and implements hotel-wide strategies that deliver exceptional products and services
• Strives to meet or exceed the needs and expectations of the brand’s target customer and property associates.
• Collaborative communicator with a commitment to Marriott’s core values.

Why Marriott

• A chance to lead one of Northern Ireland’s most anticipated hotel openings.
• Competitive salary and performance-based bonus.
• Marriott’s global learning, development, and career mobility opportunities.
• Discounts and perks through Marriott Explore and Bonvoy travel privileges.
• Work alongside a supportive ownership and regional leadership team.

Join Us and Make It Memorable

At Marriott, we don’t just open doors—we create experiences that stay with people long after they leave. Be part of something bold, fresh, and meaningful in Belfast’s historic Titanic Quarter.