Deputy Chief Operating OfficerBand 9

University Hospitals Dorset; Poole; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading NHS organization in Poole is seeking a dynamic Deputy Chief Operating Officer to lead strategic transformations in acute care delivery. This role requires significant leadership experience and a track record of improving patient pathways. You will collaborate with teams across multiple hospital sites to enhance patient care and operational efficiencies. Ideal candidates will have strong expertise in managing budgets and leading complex improvement initiatives. This position contributes significantly to shaping healthcare services in the region.

Qualifications

• Experience redesigning urgent and emergency care pathways.
• Oversight of large budgets and complex recovery programmes.
• Ability to balance strategic and operational priorities.

Responsibilities

• Lead operational delivery across all sites.
• Inspire a culture of empowerment and excellence.
• Drive performance improvement and safety standards.

Skills

Senior leadership experience

Service transformation

Operational and performance improvement

Collaborative leadership style

Commitment to patient-centred care

Education

First degree or senior managerial experience

Job description

Job Overview

Are you a dynamic, high-impact senior leader ready to shape the future of acute hospital services in Dorset?

We’re looking for an influential, energetic and visionary Deputy Chief Operating Officer to join our Chief Operating Officer’s leadership team. This is a pivotal role at the heart of our organisation—implementing our Board strategy while steering the day-to-day delivery of outstanding acute care across our three sites. You’ll lead major transformation programmes, strengthen system-wide collaboration across Dorset, and accelerate the delivery of our strategic ambitions. From redefining our urgent and emergency care pathways to improving patient flow and building operational resilience, your leadership will help reset and elevate the way we care for our communities.

Location: University Hospitals Dorset NHS Foundation Trust

Salary: Agenda for Change Band 9

Closing Date: 8 December

Shortlisting Date: 9th and 10th December

Interview Date: 19 December

Main duties of the job

• Act as a key deputy to the Chief Operating Officer, providing confident, visible and values-driven leadership
• Inspire a culture of empowerment, high performance and clinical excellence—driving forward our Patient First improvement approach
• Lead operational delivery and high-profile transformation programmes across all sites
• Drive performance improvement and ensure quality, safety and regulatory standards are met and exceeded
• Shape and deliver our emergency care strategy, including flow, SDEC, admission avoidance and discharge optimisation
• Support financial and contractual performance, including activity planning and efficiency programmes
• Build strong, strategic partnerships within the wider Dorset health and care system
• Champion a truly patient-centred culture, ensuring every team lives our Trust values

Working for our organisation

At UHD, our values define everything we do as #TeamUHD—how we treat our patients, our visitors and one another. We’re investing in our facilities like never before. Following our merger and through the continued delivery of our New Hospital Programme, we are transforming the way we work, the environments we work in, and the care we provide.

This is your chance to shape the next chapter.

If you’re motivated by challenge, driven by excellence, and ready to make a meaningful, organisation-wide impact, this is a rare and exciting opportunity to lead at scale.

For this role you will be a proven acute NHS operational leader with:

• Significant senior leadership experience within an acute provider
• A strong track record of delivering large-scale, measurable service transformation
• Operational and performance improvement expertise—ideally including urgent and emergency care
• A collaborative, engaging leadership style with the ability to influence at every level and across organisational boundaries
• A steadfast commitment to patient-centred care, quality improvement and system-wide partnership working

Detailed job description and main responsibilities Please refer to Job Description and Person Specification for more details.

Person Specification

Essential criteria

• First degree or appropriate level of senior managerial experience
• Significant experience in redesigning urgent and emergency care pathways, patient flow optimisation or SDEC development Delivery of large-scale service change
• Successful oversight of large budgets and complex financial recovery or efficiency programmes
• Ability to anticipate and respond to system-level challenges, balancing strategic and operational priorities

Desirable criteria

• Participation in national leadership development programmes (e.g., Nye Bevan, Elizabeth Garrett Anderson)
• Experience leading operational delivery across multiple hospital sites or complex multi-location services
• Desire to contribute to long-term strategic development—not just operational delivery
• Fundamentally demonstrates examples of how to deliver services in different ways