Deputy Chief Nurse

Norfolk and Norwich University Hospital NHS Foundation Trust; Norwich; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading NHS trust in the United Kingdom is seeking a senior leader to enhance patient experience through strategic initiatives. This role involves collaborating with patients, staff, and community groups to ensure inclusive engagement and feedback. The ideal candidate will demonstrate strong leadership and communication skills and have a comprehensive understanding of patient involvement processes. You will be responsible for leading a team, implementing strategies, and producing reports on patient engagement performance.

Qualifications

• Experience in senior leadership roles, particularly in patient experience and engagement.
• Strong understanding of patient & public involvement processes and standards.
• Ability to collaborate with diverse groups and stakeholders.

Responsibilities

• Support the Deputy Chief Nurse in delivering patient experience strategies.
• Lead initiatives for Patient Engagement, Feedback, Health Inequalities, and Volunteering.
• Collaborate with patients and staff on engagement initiatives.

Skills

Leadership skills

Communication skills

Collaborative skills

Strategic planning

Job description

Overview

As part of the Patient Experience and Engagement team, support the Deputy Chief Nurse to deliver key patient experience strategies through senior leadership and accountability for the Patient & Public Involvement & Voice functions (Patient Engagement, Feedback, Health Inequalities and Volunteering) to improve the way people experience care and involvement at NNUH.

Responsibilities

• Assume senior leadership for key Patient & Public Involvement & Voice functions – Patient Engagement, Feedback, Health Inequalities and Volunteering.
• Lead on embedding a culture of responsiveness, turning listening into action and supporting quality improvement initiatives in partnership with patients, carers, volunteers and staff across NNUH and the wider communities of Norfolk and Waveney to ensure equity and inclusion.
• Collaborate with existing Patient and Carer groups across the trust and the community on engagement initiatives, identify gaps in patient & public involvement & voice and enable appropriate responses.
• Work closely with the Head of Patient Experience – PALS & Complaints to ensure collaboration, cooperation and triangulation of all sources of feedback to support wider NNUH and N&W Hospitals Group policies, strategies and objectives around all experiences of care.
• Act as a point of expertise in matters concerning patient & public involvement & voice, maintain awareness of relevant research, issues, trends and national strategies, and interpret and communicate standards to colleagues.
• Develop and implement communication systems and processes that empower colleagues at all levels to contribute to engagement debates.
• Provide leadership and overall senior responsibility and accountability for line management of the Patient Engagement & Equalities team and Voluntary Services, and lead the planning, implementation and evaluation of strategies and objectives pertaining to patient experience.
• Produce board level papers on progress against planned actions to improve performance and maintain accurate documentation and records of all support provided.

Equal Opportunity

We value equality in our team and recruit from all sections of the community. We recognise the wealth of talent among people with disability and offer the Guaranteed Interview Scheme for eligible candidates.